Service Assistant

ACCOUNTABILITY

Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant’s interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized.  Maintains adequate supply of pots, pans, dishes, glassware, utensils and ice in service areas throughout shift.  Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service

KEY BUSINESS AREAS

A “Key Business Area” is an area of performance in which the Service Assistant must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions :

• Busses, cleans, and resets tables
• Checks restrooms and hand washing stations every half hour for cleanliness and supplies
• Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
• Maintains restaurant interior to be clean, safe and inviting for guests and employees
• Regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels
• Properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas
• Immediately cleans up spills and broken glasses and dishes
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Assists with stocking deliveries; rotates perishable stock in accordance with standards
• Performs sidework and other deep cleaning duties as assigned
• Willingly assists others without being asked
• Provides prompt and courteous service and is cordial to all team members and guests
• Completes all other tasks and duties as assigned
• Adheres to Denny’s Brand Standards and internal policies and procedures

ESSENTIAL FUNCTIONS

POSITION QUALIFICATIONS

Able to work in a team environment

Meets Denny’s uniform and grooming standards and maintains them throughout the shift

Must be able to pass all required tests and training requirements

Must be able to work a flexible schedule,  including holidays, nights and weekends

Possesses excellent guest service skills

Able to learn basic tasks and follow instructions

Places a value on diversity and shows respect for others

THIS JOB DESCRIPTION IS INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY THE EMPLOYEES ASSIGNED TO THIS POSITION.  IT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL DUTIES, RESPONSIBILITIES OR TASKS WHICH MAY BE REQUIRED TO BE PERFORMED IN THIS POSITION.

EMPLOYER MAY AMEND, CHANGE, OR MODIFY THE RESPONSIBILITIES AND DUTIES OF THIS POSITION TO MEET BUSINESS NEEDS AS NECESSARY.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT AND MAY BE CHANGED AT THE DISCRETION OF THE EMPLOYER WITH OR WITHOUT NOTICE.