Talent.com
Front Desk Supervisor
Front Desk SupervisorCourtyard Boston • Norwood, MA, US
Front Desk Supervisor

Front Desk Supervisor

Courtyard Boston • Norwood, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description
Description:

POSITION SUMMARY

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Ensure adherence to quality standards.
  • Enter and locate information using computers/POS systems.
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.


Requirements:

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: TIPS Certification

Experience with FOSSE Property Management System is preferred

[job_alerts.create_a_job]

Front Desk Supervisor • Norwood, MA, US

[internal_linking.similar_jobs]

Front Desk Supervisor

Marriott International IncNorwood, MA, United States
[job_card.full_time]

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.Set up accurate accounts for each guest according to their requirements.Enter...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk Reception Supervisor

Edward M. Kennedy Community Health Center, Inc.Framingham, MA, US
[job_card.full_time]
[filters_job_card.quick_apply]

Hour *All Pay Rates are subject to Experience, License or Certification and Location* Edward M.Kennedy Community Health Center is one of the largest community health centers in Massachusetts servin...[internal_linking.show_more]

Customer Fulfillment & Front Desk Coordinator

Wakefield ThermalNashua, New Hampshire, US
[job_card.full_time]

Wakefield Thermal is part of the Heico Companies, and in aggregate, Heico’s businesses generate more than $3.Wakefield Thermal is a global leader in innovative thermal management solutions for a di...[internal_linking.show_more]

 • [job_card.promoted]

Bilingual On-Site Supervisor (CP)

Manpower IncWilmington, MA, United States
[job_card.full_time]

Must be Bilingual Spanish/ English .The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and the successful implementation of the Manpower Service Delivery model a...[internal_linking.show_more]

 • [job_card.promoted]

Front of House Supervisor - 2nd Shift

Adecco Colombia S.A.Framingham, MA, United States
[job_card.full_time]

Adecco Staffing is seeking an experienced Front of House Supervisor for a busy kitchen operation in Framingham.This is a temp-to-perm role with potential for long-term placement.Our client serves a...[internal_linking.show_more]

 • [job_card.promoted]

Distribution Center - Area Supervisor

Home DepotTewksbury, MA, United States
[job_card.full_time]

Position Purpose: The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely an...[internal_linking.show_more]

 • [job_card.promoted]

Retail Part Time Supervisor - Burlington Mall, MA

Lego Services LLCBurlington, MA, United States
[job_card.part_time]

Are you ready to join one of the most trusted brands in the world?.Join the LEGO® Brand Retail team as a part-time Supervisor and be a role model as you provide a brand experience for our customers...[internal_linking.show_more]

 • [job_card.promoted]

In Seat Supervisor - Xfinity Center

LegendsMansfield, MA, United States
[job_card.full_time]

THE ROLE Under the direction of the General Manager, is responsible for the overall operation of the assigned premium outlet.Supervisors provide leadership, direction, and guidance for all frontlin...[internal_linking.show_more]

 • [job_card.promoted]

Front End Service Team Supervisor

Wal-Mart Stores, Inc.Framingham, MA, United States
[job_card.full_time]

Walmart Stores - 121 Worcester Road - Responsibilities: Smile, greet, and thank customers and assist with checkout; Scan items and explain prices; Bag items and count cash back; Keep the work area ...[internal_linking.show_more]

 • [job_card.promoted]

Guest Service Supervisor

Global PartnersWalpole, MA, United States
[job_card.full_time]

We are looking to add a Guest Service Supervisor (GSS) to our family.Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.We...[internal_linking.show_more]

 • [job_card.promoted]

Host / Front Desk

Dave & BusterNatick, MA, United States
[job_card.full_time]

Dave & Buster's is different from everywhere else.Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs.Plus, your co-workers are awesome!.Dav...[internal_linking.show_more]

 • [job_card.promoted]

Advising Desk Assistant

Massachusetts Bay Community CollegeWellesley Hills, MA, United States
[job_card.part_time]

Massachusetts Bay Community College is served by a cadre of employeesof varied backgrounds and experiences.Weinvite all individuals to consider joining our community.Located in Greater Boston,MassB...[internal_linking.show_more]

 • [job_card.promoted]

Center Supervisor

BioLifeAttleboro, MA, United States
[job_card.full_time]

By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Tak...[internal_linking.show_more]

 • [job_card.promoted]

Department Supervisor - Emerald Square Mall

H&M GroupNorth Attleboro, MA, United States
[job_card.full_time]

As a Department Supervisor, you will be responsible for supporting the sales and profit goals in the store by executing a plan to deliver the best customer experience in the department and overall ...[internal_linking.show_more]

 • [job_card.promoted]

Retail Supervisor in Training (New Store)

UniqloBurlington, MA, United States
[job_card.full_time] +1

Join our grand opening team for our newest Massachusetts location this August at Burlington Mall!.Reporting to the Store Manager, the Supervisor-In-Training is the pace setter and role model for cu...[internal_linking.show_more]

 • [job_card.promoted]

Dental Patient/Front Desk Coordinator

DIAMOND HILL DENTAL, INC.Cumberland, RI, United States
[job_card.full_time]

Front Desk Team Member - Dental Office.Tired of being buried in paperwork? At our dental office, a virtual team handles insurance, billing, and even phone calls, so you can focus on what matters mo...[internal_linking.show_more]

 • [job_card.promoted]

Front End Supervisor

Wilson's FarmLexington, MA, United States
[job_card.full_time]

Wilson Farm has been in operation at its present location since 1884.Our customers shop with us for our highly regarded bakery; our grocery selections; our fresh, locally grown produce; our range o...[internal_linking.show_more]

 • [job_card.promoted]

Front Desk (Lowell)

Dental DreamsLowell, MA, United States
[job_card.full_time]

This position will be focused on scheduling appointments, assist with operational goals, and provide excellent customer service.Dental Dreams LLC is a dynamic, growing company with offices in Illin...[internal_linking.show_more]