Logistics Specialist

Description:

The Logistics Specialist is responsible for booking shipments for internal and external customers, tracking and reporting shipment status, and coordinating with cross-functional teams to maintain delivery schedule awareness and operational efficiency. This role applies logistics expertise to execute the end-to-end workflow of FedEx domestic and international shipments, including influencer relations and outbound shipments. The Logistics Specialist prepares all required commercial documentation and works directly with carriers, internal customers, and distribution centers to ensure accurate and timely execution. A core function of this role is to assess and mitigate logistics risks ensuring all activities operate in compliance with regulations and company standards. The Logistics Specialist maintains working knowledge of import/export regulations and documentation requirements to support daily shipping operations.

Principle Accountabilities:

Processing and Monitoring High-Volume Shipments & Required Shipping Documentation (70%)

· Maintain expert-level knowledge of customer booking portals and routing guides, ensuring full compliance and serving as the primary escalation point for shipment compliance issues

· Prepare, review, and audit required shipping documentation for domestic and international bookings, including import/export documentation submitted to clearing agents (HAWBs, MAWBs, AES filings, manifests, shipping instructions, hazmat declarations, bills of lading, certificates of origin, etc.)

· Execute and optimize high-volume shipping for new product launches, independently troubleshooting complex logistical issues and escalating as needed

· Ensure adherence to company-approved shipping requirements by developing reference documentation and job aids for team use

· Apply and maintain in-depth working knowledge of import and export regulations, supporting company shipping activities and proactively mitigating compliance risk

· Provide peer-level guidance and knowledge sharing to support consistent execution of transportation best practices

· Analyze transportation routes, costs, and carrier options, recommending scheduling and routing adjustments to support service levels and cost control

· Build and maintain strong customer relationships by understanding brand requirements and aligning appropriate shipping terms and service levels

· Evaluate and apply carrier rate structures to deliver cost-effective, accurate, real-time quotes and logistics options to cross-functional partners

· Coordinate the submission, tracking, and resolution of customer/carrier claims

· Act as the logistics subject matter expert, partnering with cross-functional teams to support day-to-day logistics execution

· Create, maintain, analyze, and publish in-transit reports using logistics data tools and platforms (e.g., shipping logs, interactive dashboards)

· Provide proactive and timely shipment status updates to internal and external customers, serving as the primary point of contact for daily logistics inquiries

· Review and refine logistics processes and services to improve transportation visibility, communication accuracy, service performance, and cost tracking

· Monitor parcel carrier shipping reports daily to confirm customs clearance and on-time delivery

· Communicate and track cutoff dates and transit timelines to support scheduled departures and required “deliver by” dates

Requirements:

· Applicable BA/BS degree preferred.

· 3+ years of progressive responsibility and experience in end-to-end Domestic and International shipping, document generation, international routing analysis, and development within a freight forwarding environment.

· Thorough knowledge of domestic and international transportation options and industry standard pricing.

· Strong analytical skills: Demonstrated ability to collect, synthesize, analyze complex data sets, and formulate actionable, strategic recommendations regarding timeliness, cost efficiencies, and risk management.

· High proficiency in data analytics tools: strong technical skills in Microsoft Office Suite, including proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUPs), Microsoft Outlook, and online research/navigation.

· Demonstrated experience utilizing and optimizing both order management and warehouse management systems.