PLAYER DEVELOPMENT REPRESENTATIVE - CASINO - FT

Job Description

Job Description

Overview

Out Commitment to Service :

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

Job Summary :

Under the direction of the Player Development Manager, this professional is responsible for building relationships with new and current customers. Acquiring a strong knowledge of Unity Card rewards program that include daily promotions as well as all upcoming promotions. This will all be achieved through interactions with customers on the casino floor, at special events; as well as by phone and email.

GENERAL DUTIES :

• Consistently support Seminole Gaming’s culture and team philosophy throughout the property, conduct personal behavior that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Handle Team Member and Guest concerns / dissatisfaction and disputes timely and professionally to the best result in Team Member / guest satisfaction while at the same time maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, guest lists, marketing plans and all other confidential information
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Ensure prompt and discrete notification to management and / or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Responsibilities include, but are not limited to, the following :

Qualifications

QUALIFICATIONS :

WORK ENVIRONMENT :

Closing :

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to :

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).