Patient Service Representative

Job Title: Patient Services Representative

Job Type: Seattle, WA

Job Duration:3+ Month Contract (possibilities of extension)

Shift: Varies — 6:45 AM–3:15 PM, 7:30 AM–4 PM, or 8:30 AM–5 PM (Monday–Friday)

Job Description:

We are seeking a Patient Services Representative to support daily front-office operations and ensure a positive patient experience. The role involves:

• Managing patient check-in and check-out processes, verifying insurance, collecting co-pays, and obtaining required documentation
• Greeting and assisting patients in person and over the phone with a professional and compassionate demeanor
• Conducting patient outreach calls to schedule appointments, including preventive care and follow-ups
• Scheduling, confirming, and rescheduling patient appointments while maintaining accurate records
• Meeting outreach, scheduling, and preventive care quality targets
• Serving as a primary resource for resolving patient inquiries or concerns
• Ensuring compliance with HIPAA and healthcare privacy regulations
• Coordinating with clinical teams to support patient flow and operational efficiency
• Maintaining accurate records in EHR systems
• Supporting training and onboarding of new patient service staff
• Generating reports and assisting with operational improvement projects