2 years IT experience, including technical training
Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
Experience with imaging Windows 10 OS.
Familiar with basic network concepts (e.g., TCP / IP, Windows Networking, Ethernet)
Networked printer experience (queue creation, server maintenance, etc.)
Experience in using PC-based word processing, presentation, and e-mail software preferred
Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
Experience providing direct IT support to executives or senior leadership is highly desirable.
Familiarity with IT service management tools such as ServiceNow or Remedy is a plus.
Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
Outstanding customer service and interpersonal skills
Excellent organizational skills and ability to prioritize tasks among many competing requests
Experience working in or supporting a call center or help desk environment
MCP and / or A+ Certifications - a huge plus
Aptitude for learning
Excellent oral and written communication skills
Ability to work in teams and in a team environment
Able to lift to 50 pounds
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