Service Advisor Warranty Administrator

Yukon Equipment Inc.

Regular

Pay Range : $25 - $30 per hour

Why choose us

As a proud subsidiary of Calista Brice were part of a family of 20 companies tackling tough construction environmental and technical challenges. Working at a Calista Brice company means joining a team where cultural values and practical innovation come together to create meaningful impact. Youll experience the stability of a large organization while enjoying the tight-knit community and entrepreneurial spirit of a smaller company with opportunities to grow your career across our diverse family of businesses.

Calista Brice is owned by Calista Corporation an Alaska Native Corporation (ANC) established under the Alaska Native Claims Settlement Act of 1971. ANCs were created to support economic development and self-determination for Alaskas Indigenous peoples. Our work directly contributes to advancing the social cultural and economic welfare of over 35000 Alaska Natives in the Calista Region.

What does Yukon Equipment Inc. do

Yukon Equipment is Alaskas oldest locally-owned heavy equipment dealer supporting construction projects with sales rentals repairs and parts for a wide range of machinery. With store locations in Anchorage Wasilla and Fairbanks we sell and repair backhoes excavators bulldozers trailers forklifts and everything in between. Our technical experts help Alaskas builders find exactly what they need to get the job done right. Working alongside our experienced team youll have the chance to develop diverse skills and build your career.

Yukon Equipment is a proud subsidiary of Calista Brice a group of 20 companies delivering construction engineering and environmental solutions across the United States.

What can you expect

As the Service Advisor / Warranty Administrator you will work onsite on in Anchorage AK and will be responsible for ensuring the dealership receives payment for warranty work by accurately preparing submitting and following up on invoicing. Including manufacturer campaigns and Product Improvement Programs. This role may also involve performing clerical and administrative tasks to support overall dealership operations.

How will you do it

• Process all warranty paperwork and electronic claims within manufacturers timelines.
• Coordinating with Accounts Receivable regarding work order once finalized and the customer has been notified (for cash accounts only) the invoice is forwarded to the Accounts Receivable team.
• Prepare internal reports on service performance work order status and claim recovery.
• Opens and logs work orders upon shop request.
• Create and manage service work orders ensuring accuracy in customer and equipment information.
• Verify criteria required for warranty payment by manufacturer.
• Understand key CASE equipment platforms (e.g. backhoes skid steers dozers excavators tractors) and associated systems.
• Prepare submit and track manufacturer warranty claims and campaign (PIP) repairs.
• Maintain an up-to-date understanding of heavy equipment systems OEM campaigns and service bulletins.
• Arrange for request parts to be returned to manufacturers.
• Resubmit all rejected claims promptly.
• Assist with reconciling the warranty receivables.
• Track warranty parts by work order date of replacement and date to be disposed.
• Maintain warranty and PIP records as required by the warrantor.
• Complete special projects as assigned.
• Prepares customer internal and warranty work orders for closing.
• Processes external vendor invoices (shop supplies sublet repairs) and bill to appropriate work order.
• Promote a clean and organized work environment supporting shop safety protocols.
• Assist in resolving customer complaints or service issues in a timely and professional manner.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as assigned.

Supervisory Functions :

This position does not have supervisory responsibilities.

Knowledge Skills & Abilities :

Who is Yukon Equipment looking for

Minimum Qualifications :

Preferred Qualifications :

Working Environment :

The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment is typically fast paced and customer service oriented. At times work is performed in the office at indoor and outdoor job sites. Adaptability regarding schedule and design changes and occasional overtime for immediate field support or bid processing may be necessary.

More Reasons you will love working with Yukon Equipment :

How do you apply

Please visit our careers page at and select Yukon Equipment Inc under the company tab.

You have questions or need assistance with applicant accommodation how do you reach a recruiter from Yukon Equipment Inc Simply reach out to

As an Equal Opportunity / Affirmative Action Employer we believe in each persons potential and well help you reach yours.

Join us and lets get started!

For the full job description including physical and environmental demands please reach out to

PREFERENCE STATEMENT

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT

Additionally it is our policy to select place train and promote the most qualified individuals based upon relevant factors such as work quality attitude and experience so as to provide equal employment opportunity for all employees in compliance with applicable local state and federal laws and without regard to non-work related factors such as race color religion / creed sex national origin age disability marital status veteran status pregnancy sexual orientation gender identity citizenship genetic information or other protected status. When applicable our policy of non-discrimination applies to all terms and conditions of employment including but not limited to recruiting hiring training transfer promotion placement layoff compensation termination reduction in force and benefits.

REASONABLE ACCOMMODATION

It is Calista and Subsidiaries business philosophy and practice to provide reasonable accommodations according to applicable state and federal laws to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties responsibilities and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.

Required Experience :

Unclear Seniority

Key Skills

OEM,Customer Service,Organizational skills,Algebra,Computer Skills,Dealership Experience,Mechanical Knowledge,Service Writing,Filing,Administrative Experience,Automotive Service,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 25 - 30