Talent.com
Account Manager
Account ManagerLockton Companies • Washington DC, United States of America
Account Manager

Account Manager

Lockton Companies • Washington DC, United States of America
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Position Overview


The Account Manager role is at the forefront of our Lockton Northeast Client Engagement strategy. They are directly responsible for the day-to-day servicing needs of Lockton Northeast Clients under the general guidance of the Unit Manager, Account Executive and/or Client Executive. Overall responsibilities include leading the core service delivery items and executing on all day-to-day administrative and service needs. The Associate must be familiar with Lockton Northeast resources, policies & procedures and ensure overall compliance with the aforementioned. The Account Manager I will be a participant in the Lockton Northeast Career Foundations Program or Career Advancement Program which is designed to provide technical and practical training supporting continued career progression. A high performing and successful Account Manager I will support the Unit Manager, Account Executive and/or Senior Client Manager to ensure transactional excellence and provide great customer service.

Core Responsibilities

  • Executes on all day to day administrative and service needs including claim issues, compliance questions, billing questions, plan related questions, and other carrier issues requiring urgent attention
    • Acknowledges receipt of client question in a timely manner (within 24 hours)
    • Engages appropriate resources to set expectations on timing
    • Communicates expected timing to client and update those expectations when necessary
    • Holds internal resources and carrier partners accountable to ensure deliverable deadline is met
  • Leads all core service delivery activity including but not limited to:
    • Completes tasks assigned to the ‘support role’ in the client engagement workbook
    • Client service calls (leads and communicates effectively to clients; ensures updated log is emailed to the client at least 30 minutes prior to call)
    • Monthly Claims Tracking (updates and sends monthly claims to client prior to month end; ensures tracking is peer reviewed by finance team prior to release to client)
  • Compliance
    • Sends annual compliance calendar to client
    • Reminds clients of compliance due dates and ensure deadline is not missed
    • Completes draft of (ensure timely signature), Leads PCORI calculations, reviews and delivers SPDs and SBCs, sends annual compliance notices during open enrollment, and updates client Wrap document
  • Project management of open enrollment communications
    • Establishes draft timeline and setting up call with client after renewal decisions are made
    • Develops benefits guide/open enrollment presentation/brainsharks with communications team
    • Ensures Account Executive or Account Lead reviews output and makes edits
    • Delivers initial draft to client with the expectation the materials are accurate
    • Communicates high priority client-required action to ensure open enrollment deadlines are not missed
    • Delivers final version to client within established timeframe
  • Bachelor’s degree in a business-related program preferred or equivalent education and/or experience required
  • A minimum of two years of benefits insurance experience and / or human resources / consulting experience required
  • Ability to efficiently organize work and manage time in order to meet deadlines
  • Exceptional verbal, written, and interpersonal skills
  • Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
  • Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
  • Legally able to work in the United States and will not require sponsorship for this position, now or in the future

[job_alerts.create_a_job]

Account Manager • Washington DC, United States of America

[internal_linking.similar_jobs]

Psychiatry Account Manager - Washington North, DC

LundbeckWashington DC, DC, US
[job_card.full_time]

Territory: Washington North, DC - Psychiatry.Target city for territory is Washington DC - will consider candidates who live within 40 miles of territory boundaries with access to a major airport.Te...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager

JMAC LendingWashington, DC, United States
[job_card.full_time]

At JMAC Lending, we pride ourselves on over 25 years of dedicated service.Our mission is to provide exceptional support and innovative solutions that empower our partners to thrive.We're not just a...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Digital Marketing Associate Account Manager

XometryRockville, MD, United States
[job_card.full_time]

Digital Marketing Associate Account Manager.Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to lif...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager, Full Service

AmbrookWashington, DC, United States
[job_card.full_time]

Ambrook helps American family-run businesses become more profitable and resilient.From volatile markets to climate shifts, independent operators face mounting pressure.While sustainable investments...[internal_linking.show_more]

 • [job_card.promoted]

eCommerce Account Advisor

Cardinal HealthWashington, DC, United States
[job_card.full_time]

Account Management at Cardinal Health.Account Management sits within the Sales organization and plays a critical role in supporting revenue growth, customer retention, and long-term partnership suc...[internal_linking.show_more]

 • [job_card.promoted]

Account Director

TevoraWashington, DC, United States
[job_card.full_time]

Account Director – Senior Sales.Tevora Business Solutions is a tight-knit community of professionals passionate about cybersecurity, technology, and compliance.We combine deep industry knowledge to...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager

CaseGuardArlington, VA, United States
[job_card.full_time]

At CaseGuard, Account Managers are key players in building long-lasting relationships with our clients based on both a profound understanding of their business and a personalized treatment of their...[internal_linking.show_more]

 • [job_card.promoted]

Associate Account Manager

BrightView LandscapesLaurel, MD, US
[job_card.full_time]

The Best Teams are Created and Maintained Here.The Associate Account Manager (AAM) serves as the primary contact for BrightView clients.This role builds and sustains long-term relationships, focusi...[internal_linking.show_more]

Account Manager

TradeJobsWorkForce22204 Arlington, VA, US
[job_card.full_time]

Account Manager Job Duties: Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained Meet monthly quotas Engage with multiple customers on a daily b...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager - Emerging Risk

NewfrontWashington, DC, United States
[job_card.full_time]

Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.Responsible for managing the internal service process and relationships f...[internal_linking.show_more]

 • [job_card.promoted]

PAC Account Manager

QuorumWashington, DC, United States
[job_card.full_time]

Quorum is a fast-growing software company and is the leading provider of workflow software and information services for government affairs professionals across the corporations, non-profits, associ...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager - Government Agencies

LST Group LLCWashington, DC, United States
[job_card.full_time]

LST Group is seeking an energetic, highly driven Account Manager to support and expand our business with all Government Agencies.You will be responsible for managing the day-to-day operations and e...[internal_linking.show_more]

 • [job_card.promoted]

Print Account Development Manager- Healthcare Regional Remote

StaplesWashington, DC, United States
[filters.remote]
[job_card.full_time]

Staples Sales ProfessionalStaples is business to business.Our world-class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our custome...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager

HiltiMount Airy, MD, US
[job_card.full_time]

Relationships That Drive Results.Our account managers serve as the go-to contact for our customers, embodying our purpose to make construction better by being their partner for productivity, safety...[internal_linking.show_more]

 • [job_card.promoted]

Account Manager, Consulting

AristotleWashington, DC, United States
[job_card.full_time]

The Account Manager serves as a key member of the Consulting Practice Group, supporting the execution of client campaigns and ensuring exceptional service for our roster of clients.This role is des...[internal_linking.show_more]

 • [job_card.promoted]

Key Account Manager, North America

Frontiers MediaWashington, DC, US
[filters.remote]
[job_card.full_time]
[filters_job_card.quick_apply]

At Frontiers, our purpose is simple yet ambitious: to make science open.We believe open science empowers the global scientific community to accelerate discovery and develop the solutions needed for...[internal_linking.show_more]

P&C Account Manager

The Hilb GroupRockville, MD, United States
[job_card.full_time]

Hilb Group P&C Account Manager.Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset.We promote a service-driven culture of high performance that encourages career an...[internal_linking.show_more]

 • [job_card.promoted]

Sales Account Manager- Corporate Solutions

ISS GovernanceWashington, DC, United States
[job_card.full_time]

Sales And Relationship Management Specialist.Companies turn to ISS-Corporate for expertise in designing and managing governance, compensation, sustainability, and cyber risk programs that align wit...[internal_linking.show_more]