Amazon Account Director

Customer Success Manager

At  Trivium , we help brands  scale and grow on Amazon  through data-driven strategies, expert PPC management, and cutting-edge digital marketing solutions. Built by a team of industry experts, we are dedicated to delivering  real, measurable results  for our clients.

Join our award-winning team!  Ranked #170 on the Inc. 5000 list  and a Clutch Award-winning agency

Now, we’re looking for a  Client Success Manager  to be the  go-to person for client relationships, on-boarding, and retention . You’ll play a critical role in  ensuring client satisfaction, problem-solving, and identifying growth opportunities  to help brands succeed.

🎯 What You’ll Do

🤝 Client On-boarding & Relationship Management

✅ Be the  primary point of contact  for new clients, leading on-boarding and expectation-setting calls.

✅ Ensure a smooth on-boarding process, guiding clients through  Slack and ClickUp .

✅ Attend  regular client strategy calls , discussing performance, KPIs, and areas for growth.

✅ Maintain  quick, clear, and proactive communication  across Slack and email.

✅ Serve as a  trusted advisor —clients should see you as a partner in their success.

📊 Project & Performance Management

📌 Oversee  SEO and creative projects , ensuring on-time delivery and high-quality execution.

📌 Track  key performance indicators (KPIs)  like turnaround times and project success rates.

📌 Work closely with  PPC strategists, brand managers, and creatives  to keep projects moving.

📌 Identify  growth opportunities for clients , ensuring they get the most out of our services.

🚨 Client Retention & Issue Resolution

⚡ Proactively address concerns before they escalate—your goal is to  reduce churn  and improve satisfaction.

⚡ Lead  1 : 1 client retention meetings , offering strategic adjustments or discounts when necessary.

⚡ Manage the  offboarding process  for churning clients while developing  win-back strategies .

⚡ Gather feedback from high-profile clients to  continuously improve our services .

💰 Upselling & Business Growth

📈 Identify and pitch  additional services (reviews, creatives, full management, etc.) .

📈 Clearly explain the benefits of our services and  match clients with the right solutions .

📈 Work with internal teams to  expand our client relationships  strategically.

🏆 Leadership & Internal Strategy

🔹 Report on  client retention, revenue impact, and service performance  in leadership meetings.

🔹 Join  daily leadership huddles , sharing insights on challenges and team capacity.

🔹 Help  strategists and sales teams  by joining calls, providing PPC insights, and assisting with audits.

🔍 What We’re Looking For

• ️  English Fluency  – Strong written and verbal communication skills.
• ️  Proven Client-Facing Experience  – Background as a  Client Success Manager, Account Director, or similar .
• ️  PPC, Amazon Strategy, or Digital Marketing Knowledge  – Experience in e-commerce is a plus!
• ️  Strong Problem-Solving Skills  – You know how to  keep clients engaged and happy .
• ️  Ability to Identify Growth Opportunities  – Comfortable with  upselling and service expansion .
• ️  Project Management & Cross-Team Collaboration  – Experience working with diverse teams.

✨ Why You’ll Love Working with Us

💵  Monthly Salary  –  $3k - $5k USD

🌍  100% Remote  – Core Working Hours  9am - 2pm  EST (+3hours per day flexi)

🎉  36 Paid Time Off Days  – More time for life outside of work

🚀  Career Growth Opportunities  – Be part of an innovative and scaling company

🔑  Autonomy & Ownership  – You’ll have real impact on projects and strategies

This is a  full-time, remote position (40 hours per week)  with an  immediate start date . We work with clients worldwide, so  flexibility in scheduling is a plus . You’ll need a  quiet workspace, strong internet, and a webcam for client calls .

Requirements

Experience & Background

Skills & Attributes

Work Style & Culture Fit

You’ll thrive in this role if you :

Benefits

💵  Monthly Salary  –  $3k - $5k USD

🌍  100% Remote  – Core Working Hours  9am - 2pm  EST (+3hours per day flexi)

🎉  36 Paid Time Off Days  – More time for life outside of work

🚀  Career Growth Opportunities  – Be part of an innovative and scaling company

🔑  Autonomy & Ownership  – You’ll have real impact on projects and strategies