Telephone Operator

Telephone Operator

The Telephone Operator position is located within the VA Puget Sound Health Care System (VAPSHCS), Tacoma, Washington, and provides centralized continuous point of contact for Veterans and clinical providers in all areas of patient care. Responsibilities include serving as a patient information resource for staff and Veterans, operating the voice and digital paging system, long distance pagers, and hospital wide overhead voice paging system, receiving external and internal calls to the medical center on the multiline consoles, functioning as the emergency 911 Operator for the medical center, organizing, preparing, and printing computerized on-call schedules, quick reference guides, and other organizational telephone and reference lists utilizing Microsoft office programs, providing verification of clinician names, pager numbers, and home phone numbers for use with the on-call schedule, providing excellent customer service via the telephone and face to face simultaneously, insuring functional operation of the telecommunications equipment, performing clerical duties such as typing documents, record keeping, quick reference guides, on-call schedule, timekeeping, and ordering supplies, and performing other duties as necessary to ensure the full functionality of the Medical Center switchboard as assigned by the Supervisor.

Work Schedule : Full-time, Sunday - Thursday, 2 : 30 PM to 11 : 00 PM.

Requirements include being a U.S. Citizen, subject to background / security investigation, selected applicants required to complete an online onboarding process, and acceptable form(s) of identification will be required to complete pre-employment requirements. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.

Qualifications include experience or education that has equipped you with the knowledge, skills, and abilities necessary to perform the duties of a Telephone Operator. Experience must be fully documented on your resume and must include job title; duties; month and year start / end dates AND hours worked per week. Education cannot be credited without documentation. A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start / end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.