Customer Service Administrator

Description:

Temp to Hire
MUST BE A US CITIZEN OR PERM RESIDENT OF THE US

PLEASE ADD PRESCREEN QUESTIONS AND ANSWERS TO THE RESUMES AT SUBMITTAL

Order Management & Systems Experience
1. What experience do you have managing customer orders in an aerospace or manufacturing environment?
2. Which ERP or order management systems have you used (e.g., SAP, Oracle, Epicor)?
3. Can you walk me through your process for entering and tracking a customer order from receipt to delivery?
4. How do you handle changes to customer orders, such as quantity adjustments or expedited requests?
5. Do you have experience with Warranty/Maintenance agreements disposition?

Aerospace Industry Knowledge
6. Have you worked with aerospace OEMs or Tier 1 suppliers? If so, which ones?
7. Are you familiar with aerospace documentation requirements such as Certificates of Conformance (CoC), packing slips, or export compliance?
8. How do you ensure accuracy and compliance when processing orders for aerospace parts or assemblies?