Customer Experience Associate IAmerico Financial Life and Annuity • Kansas City, MO, US
Customer Experience Associate I
Americo Financial Life and Annuity • Kansas City, MO, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Have a passion for people and a desire to help others Possess the skills to problem-solve independently Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant Are comfortable with computers and navigating across multiple applications while on the phone with policyholders Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer Customer Experience Associates log into a computer every morning and begin answering incoming calls from our policyholders. This is a high-volume call center where representatives answer back-to-back calls from Americo policyholders asking questions about their life insurance policy or annuity. Our associates are trained to answer various questions from our policyholders, from simple things like, “How do I update my name on my policy?” to more complex questions like “How does my policy accumulate cash value, and can I take money from my policy now?” Representatives simultaneously navigate between multiple computer applications to gather information, answer questions, and explain specific details about the policy to the customer. Associates will also respond to incoming email correspondence, create letters to be mailed, and create requests for other departments when needed. Answer phone calls from customers (and sometimes agents) in a timely and professional manner Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes Assist customers with email requests for information Excellent phone voice, grammar skills, and a strong desire to help people Typing speed of at least 40 wpm Ability to multi-task while accomplishing work-related items Detail-oriented with a strong sense of urgency Ability to build rapport while facilitating speedy resolution Ability to prioritize work to ensure timely completion of all tasks Ability to operate in a high-energy, ever-changing environment with assistance and direction Independent problem-solving abilities Desire and ability to take ownership of the situation and resolve problems Ability to work in a team environment Bilingual (Spanish) preferred but not required
Job Description
Job Description
Customer Experience Associate
Job Summary
If you have an interest in people, a desire to learn and want to gain an understanding of the life insurance and annuity industry we may have the role for you. We are currently looking for Customer Experience Associates who are good listeners, have great communication skills and a strong desire to help others. Our Customer Experience Center serves as the primary point of contact for policyholders. This team facilitates activities on behalf of the clients and gains broad insight into Americo and the industry. Our goal is to provide best in class service to our clients via phone calls and emails, while enabling our team to explore Americo’s opportunities.
We offer a formal training program, along with live, in-person and chat support to aide in your success and the customers experience. Specialized industry courses are offered as well as the opportunity to meet with and shadow in other areas.
Come join Americo, we care about our people, our policyholders and our community.
Job specifics :
- Location : Downtown, Kansas City, MO
- Schedule : Monday-Friday 8 : 00 am-5 : 00 pm - depending on daily call volumes, representatives may be required to stay later than 5 : 00 pm to answer all calls on hold
- Compensation : Starting at $21.87 / hour + bonus potential - hourly rate is based on education / knowledge, experience, skills, life insurance knowledge, etc.
What makes a successful Customer Experience Associate?
This position may be perfect for you if you :
What does a typical day look like?
Key Responsibilities
Knowledge, Skills, and Abilities
[job_alerts.create_a_job]
Customer Experience Associate • Kansas City, MO, US
[internal_linking.similar_jobs]
Looking for a role where you can elevate your career, all while working in a positive, team-oriented environment? Staffmark is hiring a Warehouse Associate for a leading company located in Belton, ...[show_more]
Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certifications.
In addition to your pay, Tar...[show_more]
Are you a skilled appliance technician looking to grow with a dynamic company? Eve Services is seeking a motivated individual to join our team and contribute to our reputation for exceptional custo...[show_more]
BONUSES, FREE TANNING & PRODUCT DISCOUNTS !.Employment growth opportunities.Employee discount on products and services.Anniversary gifts for years of service.
Fun environment with contests and i...[show_more]
Lead with Excellence at McKeever’s Price Chopper.McKeever Price Chopper is seeking a dependable, customer-focused Front End Manager to oversee daily front-end operations and lead our cashier ...[show_more]
Driven Assets, LLC is a franchisee of Take 5 Oil Change in the Kansas City metro area.Driven Assets plans to open multiple stores in Kansas and Missouri and is actively growing in both states.Take ...[show_more]
We are hiring Opticians and Sales Associates in Olathe, KS, for a modern private practice.Candidates will have the opportunity to make a significant impact on patients' lives in a supportive an...[show_more]
The Service Technician role is an integral part of our operations as they serve as both the face of our company and are responsible for delivering the world-class service that our customers have gr...[show_more]
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.[show_more]
Job Opportunity : Cath Lab Tech.Provides specialized healthcare services in a clinical setting.Works collaboratively with healthcare team members.
Maintains professional standards and patient care qu...[show_more]
Are you looking for more than just a job—a place where your contributions make a real impact, and your success is shared with your team? At Cogent, an employee-owned company, we’re prou...[show_more]
The role of Service Manager is to lead a team technician by continued protocol training, ride-a-longs, and ultimately ensuring that our customers get consistent, superior service in line with the R...[show_more]
TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers.
Medulla provides managed services such as Sales & M...[show_more]
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...[show_more]
Ready to unlock unlimited earning potential?.You will have unlimited earning potential with $14 / hour base pay and uncapped commission! Employees earn $17 / hour just hitting minimum expectations and ...[show_more]
AlliedTravelCareers is working with Aequor to find a qualified Certified Occupational Therapist Assistant (COTA) in Belton, Missouri, 64012!.
Certified Occupational Therapist Assistant (COTA).With A...[show_more]
A company is looking for a Customer Support Associate I.Key Responsibilities Manage a steady volume of inbound customer inquiries via phone, live chat, and email Work cross-functionally to resol...[show_more]
Board Certified Behavior Analyst.In this role, you will conduct assessments, facilitate individual therapies, and create individualized treatment plans.
You will work directly with clients and their...[show_more]
Warehouse Associate
Staffmark Group • Belton, MO, United States
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Store Executive Intern (Store Leadership Intern) - West Kansas City, MO (Starting Summer 2026)
Target • Overland Park, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
In-Home Appliance Technician
EVEREST PARTS INC • Riverside, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Part Time Retail Associate - Liberty
Sun Tan City - JB and Associates • Kansas City, MO, US
[job_card.full_time] +1
[last_updated.last_updated_30] • [promoted]
Front End Manager
MCKEEVER ENTERPRISES INC • Louisburg, KS, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Crew Member
Take 5 - Belton • Belton, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Sales Associate | No Experience Required - Olathe, KS
Eyetastic Services • Olathe, KS, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Technician - Atchison, KS
Data Business Equipment • Platte City, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Data Entry Product Support - No Experience
GLOCPA • Spring Hill, Kansas
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Cath Lab Tech in Riverside, MO - $10210 / month
Vetted Health • Riverside, MO, United States
[job_card.temporary]
[last_updated.last_updated_variable_days] • [promoted]
Assembly Build Order Coordinator
Cogent, Inc • Riverside, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Service Manager - Kansas City MO Area
Rottler Pest Solutions • Riverside, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Patient Experience Coordinator (Overland Park Central)
Chiro One • Overland Park, KS, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Experience Coordinator FT
TJX • Kansas City, MO, US
[job_card.full_time]
[last_updated.last_updated_variable_hours] • [promoted] • [new]
Wireless Retail Sales Associate - W1120
OSL Retail Services Inc • Kansas City, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Certified Occupational Therapist Assistant (COTA) in Belton, MO
AlliedTravelCareers • Belton, MO, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Customer Support Associate
VirtualVocations • Kansas City, Missouri, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Community and Home Based BCBA
R&R COLLABORATIVE THERAPY SERVICES • Stilwell, KS, US
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]