Implementation Manager

The Customer Success organization focuses on ensuring that clients receive maximum value from our products through the combined expertise of Product Education, Implementation, Success Management, and Support. These teams work together to drive strong client outcomes and long-term adoption.

This role sits within the Implementation Services team and is primarily aligned to Lease, Marketing and Data (LMD) projects, with the flexibility to support Activate engagements when needed. Our team ensures the successful rollout of VTS products and continuously improves time to value for clients.

As an Implementation Manager, you will guide clients through onboarding their data, approving project milestones, and adopting VTS products. To succeed in this role, you should bring prior experience in project management and SaaS, strong communication skills, and the ability to operate independently. This role is well suited for someone who enjoys structured execution, detailed workflows, and completing the tasks required to keep projects moving, especially during the first phase of their journey at VTS.

** Please note that this opportunity is located in New York, NY, and requires this hire to work from our office four days a week. **

Here's what you can expect as an Implementation Manager

• Work cross-functionally across teams at VTS to support a consistent client experience from pre-sale through implementation and early adoption
• Plan, schedule, and manage project timelines from kickoff through go live while ensuring milestones are delivered on time and within scope
• Support technical onboarding including client data collection, data ingest coordination, integration reviews, validation, and troubleshooting
• Facilitate recurring project touchpoints to ensure clients are meeting requirements and progressing toward approval and adoption
• Create clear and structured implementation plans based on client goals, including data workflows, automation opportunities, and recommended processes
• Manage hands on implementation tasks such as reviewing data, updating configurations, preparing documentation, coordinating follow ups, and executing process checklists
• Maintain high attention to detail while balancing recurring task driven work with end to end project ownership
• Collaborate with internal teams to escalate blockers, resolve issues, support UAT, and ensure a smooth handoff into ongoing support
• Flex between LMD and Activate projects as needed while maintaining a consistent delivery standard

What VTS Values & How We Show It:

• Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
• Be Customer Obsessed - We're employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches!
• Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
• Move as One - We work in an open floor plan to promote cross-functional collaboration.
• Take Ownership - Be an owner of the company you're building with our equity packages.
• Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!

About VTS:

VTS is the industry's only AI-driven platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease. Today, VTS is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe - providing real-time and predictive analytics built from the most advanced data and technology stack in the industry

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and AI-powered workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users each day, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. Backed by top VCs and headquartered in New York, VTS is transforming the entire real estate industry.

VTS maintains offices in New York, London, Toronto, Chicago.

To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS) or LinkedIn.