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ServiceNow Developer/Administrator
ServiceNow Developer/AdministratorEliteTechnical • Phoenix, AZ
ServiceNow Developer / Administrator

ServiceNow Developer / Administrator

EliteTechnical • Phoenix, AZ
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

We are currently seeking a ServiceNow Developer / Administrator located in or near Phoenix AZ! Responsibilities include :

  • Manage user accounts, roles, access control lists (ACLs), and ensure data integrity while overseeing daily ServiceNow operations for optimal system performance
  • Plan, test, and execute platform upgrades and patching activities, ensuring environment stability and compatibility throughout the process
  • Implement and enforce platform governance policies, monitor compliance with usage standards, and schedule regular maintenance activities to ensure system reliability
  • Address and resolve L2 and L3 support tickets related to platform issues, workflows, integrations, and configuration errors efficiently
  • Continuously monitor platform health, identify potential issues, and implement optimizations to enhance system performance

Required Skills

5+ years of experience with the following :

  • Key Responsibilities ServiceNow Application Experience : ITSM, HRSD, ITOM
  • Strong knowledge of ServiceNow platform development and administration : ITSM, HRSD, ITOM, also user management, roles, and ACLs
  • Proven experience in planning and executing platform upgrades and patching while maintaining system stability
  • Familiarity with governance policies and compliance monitoring in a platform environment
  • Ability to handle L2 and L3 support tickets, with a strong problem-solving mindset for resolving complex platform issues
  • Excellent collaboration skills to work effectively with developers, business analysts, and functional teams to support enhancements and resolve production issues

    • Key Responsibilities

  • Platform Administration : Manage users, roles, ACLs, and data integrity. Oversee day-to-day ServiceNow operations and ensure optimal system performance.
  • Upgrades & Patching : Plan, test, and execute platform upgrades and patching activities while maintaining environment stability and compatibility.
  • Governance & Maintenance : Implement platform governance policies, monitor usage compliance, and schedule regular maintenance activities.
  • Incident & Problem Resolution : Handle L2 and L3 support tickets related to platform issues, workflows, integrations, and configuration errors.
  • Monitoring & Performance Optimization : Continuously monitor platform health, identify issues, and optimize system performance.
  • Change & Release Management : Support migration of update sets, handle deployment activities, and ensure adherence to change management processes.
  • Documentation & Reporting : Maintain accurate documentation of configuration changes, release notes, and issue resolutions.
  • Collaboration : Work closely with developers, business analysts, and functional teams to support enhancements and fix production issues efficiently.
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