Position Description
ADP is hiring a Manager - Client Support for our Chat Payroll Services team
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will lead a team that serves as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You and your team carry the weight of ADP's service reputation and client satisfaction in your hands.
Every day, you'll leverage your project management and leadership expertise to assist in establishing the direction ofyour team'sdaily activities,coaching and developing your team members,creating an overall productive and enjoyable working environment for your team, andmanaging and resolving client escalations.
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day.You have a way with clientsand the people that you leadthat builds rapport, establishes trust, and shines with professionalism. As a result, your client satisfaction scores make you proud.Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more.
Manager - Client Support • W Rio Salado, Tempe, AZ, US
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