Veterinary Emergency Client Service Liaison

Job Title

Fresno Veterinary Specialty and Emergency Center is the premier specialty and emergency hospital in the Central Valley. We are looking for enthusiastic candidates to join our award-winning team!

Ideal candidates are those who thrive in a fast-paced team environment. Duties include but are not limited to :

• Greets visitors entering the practice / hospital.
• Be aware of upcoming specialist schedule.
• Assists patient owners by escorting them to exam rooms or directing them to the products or services needed.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice / hospital procedures.
• Receives messages for our specialist coordinators.
• Receives, sorts, and distributes incoming mail. Prepares and posts daily outgoing mail.
• Establishes and maintains patient files and records, as necessary.
• Places incoming IDEXX results in the computer, and follows appropriate policy regarding follow through.
• Places radiology reviews in the medical record.
• Reconciles financial records by receiving and recording client payments.
• Prepares correspondence, memos, condolence letters, and other documents, as requested.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Provides assistance to all practice / hospital staff and assists with special projects, as needed.
• Answers questions and resolves complaints.
• Maintains stock of brochures, handouts or other informative documents and provide to owners when needed.
• Prepares prescription diets for patient owners to pick up.
• Ensures all supplies are well stocked.
• Keeps the front desk, reception areas, and exam rooms clean. Organizes magazines to keep current and neat. Waters and fertilizes plants.
• Ensures all the examination rooms are clean and ready for the next patient.
• Maintains the sanitation of the reception area and bathrooms.
• Performs necessary duties associated with checking owners and patients in and out.
• Updates current personal information.
• Escorts and assists owners to their cars, as needed.

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Health insurance

Life insurance

Paid time off

Vision insurance

Experience :

Veterinary experience : 1 year (Preferred)

Customer service : 1 year (Required)