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Veterinary Emergency Client Service Liaison
Veterinary Emergency Client Service LiaisonEthos Veterinary Health • Fresno, CA, US
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Veterinary Emergency Client Service Liaison

Veterinary Emergency Client Service Liaison

Ethos Veterinary Health • Fresno, CA, US
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Job Title

Fresno Veterinary Specialty and Emergency Center is the premier specialty and emergency hospital in the Central Valley. We are looking for enthusiastic candidates to join our award-winning team!

Ideal candidates are those who thrive in a fast-paced team environment. Duties include but are not limited to :

  • Greets visitors entering the practice / hospital.
  • Be aware of upcoming specialist schedule.
  • Assists patient owners by escorting them to exam rooms or directing them to the products or services needed.
  • Answers telephone, routes calls, provides information, and takes messages in accordance with practice / hospital procedures.
  • Receives messages for our specialist coordinators.
  • Receives, sorts, and distributes incoming mail. Prepares and posts daily outgoing mail.
  • Establishes and maintains patient files and records, as necessary.
  • Places incoming IDEXX results in the computer, and follows appropriate policy regarding follow through.
  • Places radiology reviews in the medical record.
  • Reconciles financial records by receiving and recording client payments.
  • Prepares correspondence, memos, condolence letters, and other documents, as requested.
  • Uses computer, fax, or courier service to transmit information or documents when requested.
  • Provides assistance to all practice / hospital staff and assists with special projects, as needed.
  • Answers questions and resolves complaints.
  • Maintains stock of brochures, handouts or other informative documents and provide to owners when needed.
  • Prepares prescription diets for patient owners to pick up.
  • Ensures all supplies are well stocked.
  • Keeps the front desk, reception areas, and exam rooms clean. Organizes magazines to keep current and neat. Waters and fertilizes plants.
  • Ensures all the examination rooms are clean and ready for the next patient.
  • Maintains the sanitation of the reception area and bathrooms.
  • Performs necessary duties associated with checking owners and patients in and out.
  • Updates current personal information.
  • Escorts and assists owners to their cars, as needed.

Job Type : Full-time

Benefits :
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance
  • Experience :

  • Veterinary experience : 1 year (Preferred)
  • Customer service : 1 year (Required)
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    Veterinary Emergency Client Service Liaison • Fresno, CA, US

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