Sales & Service Engineer

HERON TECH

SALES & SERVICE ENGINEER

(Official HT Title Joining Specialist)

Location:7750 Zionsville Road Suite 800 Indianapolis, IN 46268

Job Title: Sales & Service Engineer // Joining SpecialistHeron Tech

Line Managers:Adam Blaikie, President,Heron Tech

Duties:All those dutiesreasonably associatedwith your job title, as outlined below.

Employment Category:Exempt

Expenses:Expense reimbursement policy applies for approved travel and service activities.

Main Duties

• Serve as the primary technical liaison between Heron Tech and customers, supporting sales, installation, and service of joining equipment (riveting, welding, and clinching systems).
• Provide hands-on technicalassistanceduring machine installations, commissioning, and maintenance at customer sites.
• Participate in and lead demonstrations, testing, and training activities in Herons Solutions Lab toshowcaseproduct capabilities and develop custom joining solutions.
• Diagnose and troubleshoot mechanical, electrical, or PLC-related equipment issues on-site or remotely.
• Prepare and deliver technical presentations that explain Heron Techs products and value proposition to potential and existing customers.
• Collaborate with the Sales and Engineering teams to develop proposals, quotations, and technical documentation.
• Travel to customer sites (domestic and international) for sales meetings, service visits, trade shows, and technical supportexpected travel 4060% of the time.
• Maintainaccuraterecords of service work, project progress, and customer communications in CRM and ERP systems.
• Stay current on metal joining technologies, materials (steel, aluminum, copper, magnesium, HSS, cast materials, stainless steel), and industry best practices.
• Support continuous improvement of Herons productofferingsand customer satisfaction by providing feedback to Engineering and Product Management teams.

Skills and Qualifications

• Excellent technical communication and customer-facing presentation skills.
• Strong diagnostic and problem-solving abilities across mechanical, electrical, and control systems.
• Working knowledge of PLC programming, industrial automation, or robotics preferred.
• Familiarity with material joining technologies (resistance welding, self-piercingriveting, clinching, or fastening).
• Ability to interpret engineering drawings, schematics, and electrical diagrams.
• Proficiencyin Microsoft Office, CAD viewing software, and ERP/CRM systems.
• Strongtime-managementand organizational skills, with the ability to handle multiple projects.
• Willingness to travel extensively and work independently in field environments.

Education and Experience Requirements

• Bachelors degree in Welding, Mechanical, or Electrical Engineering (or equivalent technical discipline).
• 25 years of experience in a Sales Engineer, Field Service Engineer, or Technical Specialist role within manufacturing or automation industries preferred.
• Experience in the automotive, aerospace, appliance, or general industrial sectorsadvantageous.
• Previousexperience with capital equipment installation, maintenance, or commissioning a plus.

Employment Terms

Rateof pay:Salarycommensuratewith experience.

Normal hours of work:MondayFriday, 8:00 AM5:00 PM, withadditionaltravel or extended hours asrequired.

Working hours:8:00-4:00pm (flexible)

Working location:7750 Zionsville Road, Suite 800, Indianapolis, IN 46268, with travel to customer sites.

Overtime rate:Not applicable/Exempt.

Breaks:30 mins.for lunch.(2) 15 min. breaks(1) morning & (1) afternoon

Holiday year:1st January to 31st December.

Paidtime-offentitlement:In accordance withcompany policy.

Company Holidays:Heron Techobservesthe following holidays:New Years Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Thanksgiving, Christmas Eve, Christmas Day.
If a holiday falls on the employees standard workday, it will be compensated a paid holiday. If a holiday falls outside of the employees standard workday, no compensation will be provided.

Probationary period:The first 3 months of your employment are probationary. The Company can end your employment by giving one months notice during or on the expiry of your probationary period and during this period the company reserves the right to vary its disciplinary and grievanceprocessesin accordance withyour length of service.

About us

Heron Intelligent Equipment Co. Ltd.is a high-tech metal connection company that specialises in the R&D and manufacturing of resistance welding, clinching and riveting machinery and equipment. Established in 1991, Heron has developed advanced welders and automated production lines for customers in the automotive parts & components, compressor, low-voltage electronics, home appliances, industrial manufacturing, among other industries. In 2025, Heron had more than500 skilled employees and a factory of 54,000 square meters in Guangzhou, China(www.heron-welder.com).

Heron Tech
is Heronsriveting solutions specialist based in Indiana, USA. The company serves customers in industries including automotive, appliances,truckingand industrial manufacturing. The company was founded in 1981, andpreviouslylocatedin Danville, Indiana. Principalproduct development is split betweenthe U.S.andChina, whilecustomersarelocatedintheU.S.,MexicoandEurope(www.heron-tech.com).