Event Billing Administrator

Description

Key Responsibilities

• Respond to customer event inquiries ensuring customers receive timely resolution and accurate information
• Collaborate closely with Operations Managers to plan, coordinate, and execute successful events.
• Conduct post‑event reviews to evaluate performance, gather feedback, and ensure high levels of customer satisfaction.
• Reconcile customer accounts and issue invoices to customers
• Ensure that receivables are collected promptly and entered into PARIS
• Conduct periodic reconciliation of accounts to ensure accuracy; request balance adjustments and credit refunds as needed
• Audit between the invoiced list and access list of parker usage for accuracy
• Prepare information for managers as scheduled or requested
• Maintain accounting filing system
• Review and issue landlord statement and reports
• Provide general office support
• Communicate professionally at all times with guests, client, and teammates.
• Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
• Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
• Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
• Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
• Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
• Answer inbound emails, phone calls, within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
• Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
• Provide comprehensive branch, lot and account maintenance support
• Respond to customer inquiries ensuring customers receive timely resolution and accurate information
• Demonstrate excellent customer service to assist in retaining Monthly Parking customers
• Ensure all customer account information is updated accurately and notes are entered for every transaction.
• Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
• Complete and maintain any required paperwork or record keeping methods
• Keep up to date with changes in workflow, policy, and product knowledge.
• Provides support and training to new CSR positions.
• Keeps accurate records and updates all systems with required information.
• Assists other CSR’s with trouble shooting for clients.
• Processes all work orders and meter out reporting and uploads the required documents to the share drive.
• Process hotel voids and enters into wireless system for revenue purposes.
• Maintains deliverable events calendar
• Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
• Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external parking customers
• Provide service for telephone-based customers for sign-ups and maintenance of parking accounts.
• Provide user support/assistance to customers using the web-based interface.
• Complete all after-call work required to finalize a new customer sign-up or modify an account.
• Assist daily parkers with meter out of orders and requests for information
• Other duties as assigned

Skills, Knowledge and Expertise

• At least 18 years of age
• Must have Minimum of 1-year recent experience in accounts reconciliation/accounts receivable
• Must have Excellent written and oral communication skills
• Must Be Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Must have Minimum of 1 year Customer Service Experience

Benefits