Territory Manager

Description

OVERVIEW :

The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for Territory service safety and results, including but not limited to, customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits.

Responsibilities / Essential Functions :

Promote and sustain a safety culture

Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory

Reports directly to a Service Manager or where a Sr. Territory Manager is present, will report to the Sr. Territory Manager. If neither are present, will report to the General Manager

Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs

Assist in the new account installations as directed by Service Manager and / or General Manager

Manages day to day activities of customer service program(s) for the territory

Visit all required customers each quarter to review growth and service opportunities

Ensure RSRs respond to and resolve all service requests timely

Sets clear expectations for customer service and leads by example

60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations (required visits, TIG days and / or day to day situation follow up)

Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously

Negotiate and secure renewal agreements with existing customers that protect pricing and profitability

Recruit, select and hire Route Sales employees

Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement

Delivers and participates in training to ensure customer retention and service goals are met

Daily contact (via remote means) with RSRs to address any pending items / situations to ensure timely resolution.

Attend meetings and complete necessary administrative work to improve customer satisfaction

Coordinate collections for accounts receivables

Protect and manage merchandise control processes

Investigates and reports on all accidents or incidents, within 24 hours of notification

Knowledge / Skills / Abilities :

Demonstrated ability to successfully interface with a variety of organizational functions to get the job done

Strong interpersonal, analytical, communication, and customer service skills

Considerable negotiation skills

Computer proficiency, including working knowledge of MS Office software

Exposure to sales function preferred

Considerable skills in management, human relations, and communication.

Working Environment / Safety Requirements :

Majority of time will be driving your own vehicle or company step-van to call on customers and supervise employees in the assigned service territory

Will be exposed to weather conditions in the area (heat, wind, cold, rain, snow, etc.).

Customer visitations may require walking, climbing stairs, pushing / pulling carts, exposure to weather conditions.

Must be able to frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, as well as load / unload product from a truck without assistance.

Time will also be spent in a company office environment; with exposure at the loading dock, production and warehouse areas, exposure to vehicles for loading / unloading, and exposure to vehicle maintenance.

Commercial Vehicles Operation

• Must be physically qualified to drive a Commercial Motor Vehicle and carry a medical examiners certificate (where required) stating such qualifications as dictated by Company, Federal (Such as FMCSR 391.41) or Provincial regulations in the country in which the job duties will take place.

Experience / Qualifications :

High school diploma or equivalent

Bachelor's degree in related field preferred or equivalent experience

Two years of service and route-based industry experience, with proven track record for growing customer accounts

Previous profit and loss accountability and / or contract-managed service experience preferred

Significant customer interface and service experience

Production planning, maintenance, or warehouse operations experience preferred.

Open to relocation for advancement opportunities

License Requirements / Certifications :

Valid Driver's license

Automobile insurance on personal vehicle

Successful completion of criminal background, motor vehicle record, and drug screen checks.

Benefits : Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 40 hours of floating holidays, and paid sick time every year. Employees will also receive 6 paid holidays throughout the calendar year.

Compensation : The salary rate that Vestis reasonably expects to pay for this position ranges from $81,700 to $85,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights () notice from the Department of Labor.