Team Member

Under the general direction of the General Manager and District Manager, the Customer Service Representative (“CSR”) assists in carrying out the company’s day-to-day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The CSR is responsible for cash register operations, store and merchandise maintenance, and maintaining a clean and visually appealing food mart well stocked with various quality food and beverage options.

• Welcome and make eye contact with all customers when they enter the store
• Professionally represent the company
• Consistently maintain a professional, courteous attitude when dealing with customers
• Manage the customer’s checkout procedures when they purchase products.
• Performs the Four Steps of Customer Service with all customers to ensure an excellent
• Mystery Shop review and total customer satisfaction.
• Offer current promotional items to all customers.
• Offer credit card applications and information to all customers.
• Issue receipts to customers
• Make necessary refunds with the approval of a manager

Cash Register Duties

• 
  Follow the Shift Duties schedule for correlating shifts.
• Check for valid identification for all credit card transactions and age-restricted items (Lotto/Tobacco/Alcohol).
• Understand how the car wash operates and how to reset it if needed. (Only applicable for locations with car wash.)
• Perform all other duties assigned.
  

Skill Set

• The candidate must be able to work any shift, Sunday – Saturday, to support the company’s business needs. He/she/they must be able to communicate effectively. The candidate should demonstrate practical verbal communication skills and have excellent follow-through. The candidate should be self-motivated but with the ability to follow directions. Able to multitask while offering excellent customer service, checking inventory levels, managing the cash register, and interacting with staff and clientele.

Knowledge/Experience:

High school diploma or equivalent preferred. Basic aptitude and understanding of POS preferred. Some customer service experience is preferred. Excellent communication and interpersonal skills are required. CPR and first aid training is a plus. Adaptability, multi-tasking, and sound decision-making abilities are necessary for the success of this role. Computer proficiency is also required.

Software, Tools, and Equipment:

You may be required to use and familiarize yourself with the following software, tools, and equipment that are essential to the job: Computer w/ internet and e-mail capabilities, Microsoft Excel, step ladder, car wash, coffee brewer, fountain machine, cappuccino machine, convection oven, roller grill, and all chemicals associated with general maintenance and cleaning.

Physical Demands and Work Environment

Ability to perform numerous physical activities that require considerable use of your hands, arms, and legs and moving your whole body, including prolonged or repeated standing, bending, walking, climbing, stooping kneeling, crouching, and lifting materials. Frequent lifting, grasping, and carrying materials, inventory, and equipment up to 50 lbs. Proficient hand/eye dexterity is essential to operate cash registers (POS) and stock displays and coolers. Must communicate well enough to receive instructions and provide information to others. Must be able to work inside and outside in all types of weather.