Desktop Support Analyst

Benefits

Compensation : $25.00 - $28.37 / hour. We offer excellent benefits including : medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Provides excellent customer service at all times to internal customers in a business, medical and dental environment
• Provides remote and on-site technical support
• Create incident / request tickets, prioritize, update and close tickets per SLAs
• Setup and configuration of new computers, software installation, updates and upgrades
• Setup and configuration of mobile devices
• Troubleshoot network issues
• Setup and troubleshoot printer, copier, scanner and fax issues
• Able to resolve technical issues independently and work with minimal supervision
• Interfaces with multiple departments to solve problems and improve process quality.
• Follows internal documentation and updates documentation as necessary.
• Updates software inventory as needed.
• Participates in a rotational after-hours on-call support
• Will be required to travel to different locations to support end-users if issue(s) cannot be resolved remotely
• Work with other IT departments and third-party vendors to resolve technical issues, and may serve as the primary liaison between internal IT teams and vendors
• Participates in special projects as assigned

Qualifications