Support Specialist

Company Description

As the world's largest research organization, Nielsen is powered by talented creative scientists. Our Data Scientist Business Leaders come from diverse disciplines such as statistics, research methodology, mathematics, psychology, business, engineering, physics and demography. These professionals drive innovation, new product ideation, develops complex analysis and delivery of data insights to measure what consumers buy.

Job Description

As a Support Specialist (AV), you'll be part of a team of innovative, highly skilled technologists passionate about technical support for associates within the organization on any company-owned operating systems. We are looking for an experienced AV technician to set up and use media equipment for live events. As an AV technician, you will organize and install media equipment such as projectors, microphones, video monitors, and soundboards. You may also be required to alter the venue layout to enhance acoustics. To ensure success as an AV technician, you should have advanced knowledge of audio and video equipment, experience with lighting and filming techniques, and excellent troubleshooting skills. Ultimately, a top-notch AV technician should be able to create great audio and visual effects to enhance any live experience. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto, and Chennai.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

What you'll do

• Meeting with Event Coordinators to discuss audio, lighting, and video requirements.
• Altering venue arrangements according to layout diagrams.
• Executive Support – High-level executive meetings, Board meetings, Broadcasts, Off-site meetings/events (Monitor, Support, Setup equipment, Breakdown equipment, planning)
• Laying electrical and sound cables.
• Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras.
• Conducting sound, visual, and performance quality checks on AV equipment.
• Inspecting mountings and electrical equipment to ensure they conform to health and safety regulations.
• Operating sound and visual equipment during live events.
• Troubleshooting equipment and ensuring events run smoothly.
• Maintaining strong customer relations.
• Disassembling audio and visual equipment and packing up after the event.

Qualifications

We're looking for people who have

• Bachelor's degree in sound engineering or a similar field.
• Previous experience working as an AV technician.
• In-depth knowledge of sound, video, and lighting equipment.
• Familiarity with computers and IP Networking Systems.
• Well-versed in MTR (Microsoft Teams Room), collaboration tools (Zoom, Teams, Yammer)
• Advanced knowledge of modern filming and sound mixing techniques.
• Excellent troubleshooting skills.
• A keen eye for detail and attention.
• High level of physical fitness and the ability to lift heavy equipment.
• Good communication and interpersonal skills.

Additional Information

This role has a market-competitive salary with an anticipated base compensation of the following range: $48,000 - $70,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support and more.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion