Front Desk Representative

Front Desk Representative

D1 is an athletic-based group training facility for adults and youth athletes ages 7 and up with a mission of providing the best fitness philosophy and facility to its athletes, empowering them to improve themselves by efficiently and consistently reaching their fitness goals.

At D1, our promise to our athletes is: "You pick the goal, and we help you get there." D1 Coaches are the catalysts for our fulfillment of that promise. D1 Coaches implement and instill the D1 training philosophy into every workout. They exhibit the ability to adapt and customize programs in the workouts, to tailor them to each athlete. They take a personal stake in the lives of our athletes, maintaining regular contact and monitoring their individual progress toward their goals. D1 Coaches are a part of the best training environment in the industry and are integral to the success of D1 as it continues its rapid growth.

As a Front Desk Representative at D1 Training, you will be the first point of contact for clients and visitors, ensuring a positive and welcoming experience. This position involves handling inquiries, managing scheduling, and providing administrative support to facilitate the smooth operation of the training facility.

Essential Duties and Responsibilities include the following:

Customer Service:

• Greet clients and visitors in a friendly and professional manner.
• Provide information about D1 Training programs, schedules, and services.
• Address inquiries, concerns, and requests promptly and courteously.

Scheduling and Check-In:

• Manage client appointments, class schedules, and check-in procedures.
• Ensure accurate and efficient registration and check-in processes.
• Assist with class and session bookings as needed.

Phone and Email Communication:

• Answer phone calls and respond to emails in a timely and professional manner.
• Relay messages, transfer calls, and provide information as necessary.

Administrative Support:

• Assist in administrative tasks, including data entry, filing, and maintaining client records.
• Collaborate with coaching and sales teams to support overall facility operations.

Facility Maintenance:

• Maintain the cleanliness and organization of the front desk area.
• Monitor and replenish supplies such as brochures, registration forms, and promotional materials.

Payment Processing:

• Process client payments, memberships, and retail transactions accurately.
• Provide receipts and assist with billing-related inquiries.

Client Relations:

• Build positive relationships with clients by providing excellent customer service.
• Act as a liaison between clients and coaching staff for scheduling and inquiries.

Education and Experience:

• High school diploma, Bachelor's degree preferred.
• Previous experience in a customer service or front desk role (fitness industry experience is a plus).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in basic computer applications and software.

Additional Skills:

• Familiarity with scheduling software and point-of-sale systems.
• Positive and welcoming attitude with a commitment to providing exceptional service.
• Ability to handle challenging situations with professionalism and courtesy.

Compensation:

Hourly; $16.00-18.00