Customer Care Specialist

Customer Care Specialist

Position at P&D Appliance Commercial Parts and Service

PLEASE NOTE : This is a FULL TIME IN PERSON position in our wonderful office located at 360 Littlefield Ave, South San Francisco, CA. Hours are Mon-Fri 7 : 30AM-4PM. Pay rate is up to $25.00 / hour, and flexible if you are the right person with the right skills and experience!

Do you crave a workplace that's both fun and fast-paced? Are you a pro at providing top-notch customer service, yet know when it's time to buckle down? If this sounds like your ideal work environment, we want to hear from you!

We're currently on the lookout for a positive and communicative individual to join us as a Customer Care Specialist in South San Francisco, CA. Your main responsibilities will include telephone and online customer service, dispatching service technicians, estimating service, and handling service orders within Third Party systems.

Benefits of Employment :

Great culturewe love to have fun!

Competitive salary

Great benefit package including paid vacation and holidays!

401k with company match.

Key Responsibilities :

Establish courteous and professional relationships with customers, vendors, manufacturers, and co-workers.

Assist in dispatching calls for optimal service and operational efficiencies.

Answer phones, handle service calls, and manage invoicing.

Maintain excellent customer communication.

Adhere to manufacturer authorization procedures before dispatching work.

Qualifications :

1-2 years of Customer Service experience.

Knowledge of dispatch systems or logistics.

Demonstrated ability to work well in a team.

Strong organizational and multitasking skills.

Fast and accurate data entry.

Proficiency in Microsoft Office 365 products.

Attention to detail with a focus on quality.

Completion of a satisfactory background check and drug screen is required.

Valid Driver's license and driving record that aligns with our safety standards.

Must be at least 18 yrs of age

If you're ready to be part of a team that keeps our customers up and running, apply today! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. P&D Appliance is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. P&D Appliance is a division of Unlimited Service Group "All Unique, All United."