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Bilingual Customer Care Representative
Bilingual Customer Care RepresentativePaysign Inc • Henderson, Nevada, United States
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Bilingual Customer Care Representative

Bilingual Customer Care Representative

Paysign Inc • Henderson, Nevada, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer / client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer / client issues are evaluated and executed.

Requirements

Essential Functions

  • Answer inbound telephone calls from customers and clients regarding products and services.
  • Make outbound telephone calls to customers and clients regarding products and services.
  • Maintain call performance and call quality goals.
  • Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.
  • Work independently and as part of a team to provide best in class customer service
  • Conduct side-by-sides with new and existing employees.
  • Enter data quickly and accurately with high attention to detail.
  • Verify all callers to ensure security.
  • All other duties as assigned.

Requirements

  • Bilingual- Spanish / English
  • Outstanding customer service skill
  • Excellent written and oral skills
  • Computer literacy and keyboard typing skills
  • Proficiency in Microsoft Office Suite

    • Schedule

  • 8-hour shift
  • 10-hour shift
  • Day shift
  • Monday to Friday
  • Weekend availability
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