Customer Success Manager

A company is looking for a Customer Success Manager to manage customer relationships and drive retention.

Key Responsibilities

Own the customer experience, ensuring adoption, satisfaction, and retention

Conduct regular check-ins and facilitate the adoption of new features

Collaborate with internal teams to address customer needs and drive subscription renewals

Required Qualifications

3-5 years of professional experience in business development, account management, or sales

Experience in the computer software industry, preferably SaaS

Familiarity with Salesforce

A degree in Business, Computer Science, Information Technology, or a related field is preferred

Technically inclined with the ability to train customers on software changes