Quality Complaint Handling Specialist

Location : Houston, TX

Posted : November 12, 2025

Job Type : Full Time

Req# 2025-4875

Quality

Position Summary

The Complaint Handling Specialist ensures prompt resolution of complaints, compliance with regulations, and quality improvement, supporting Empower Pharmacy's mission to deliver affordable, innovative medications.

Duties and Responsibilities

• Manages customer complaints, product quality investigations, and Adverse Drug Event (ADE) reporting, ensuring data is tracked, trended, and resolved promptly.
• Oversees and maintains Standard Operating Procedures (SOPs) while ensuring all documentation complies with state and federal requirements, including Food and Drug Administration (FDA) reporting and follow-up.
• Tracks and integrates complaint trends into quality reviews such as Biannual Product Reviews and non-compliance incidents to drive continuous improvement.
• Assists with clinical and product inquiries, promptly identifying and resolving quality issues while adhering to safety and regulatory guidelines.
• Collaborates with cross-functional teams on projects and duties to support product quality and process improvement initiatives.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

Key Competencies

Values

Experience and Qualifications

Benefits

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more :