Talent.com
Customer Service and Support Specialist (Freight and Logistics)
Customer Service and Support Specialist (Freight and Logistics)Expedock • Phoenix, AZ, US
Customer Service and Support Specialist (Freight and Logistics)

Customer Service and Support Specialist (Freight and Logistics)

Expedock • Phoenix, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Expedock Freight Validator

We at Expedock are reinventing the multi-trillion-dollar industry of global shipping and supply chain by harnessing the power of artificial intelligence and data processing. We collaborate with leading logistics businesses worldwide, helping them streamline their intricate logistics processes and enhance transparency.

Looking for a gateway to an exciting role that's a far cry from your average desk job? Are you detailed-oriented, skilled in logistics, and itching to join a tech-driven venture? If so, you are the Freight Validator we've been looking for. We need your keen eyes and logistical prowess on our team. As our Freight Data Validator, you'll use our groundbreaking tech to handle more customers, meet greater challenges, and stretch your capabilities - all with a fraction of the effort.

Job Description

  • Client Relationship Management : Serve as the primary point of contact for key clients, managing communications and ensuring satisfaction.
  • Issue Resolution : Deal with minor customer issues, coordinating with internal teams to provide timely solutions and raising major issues to key members of the team.
  • Customer Communication : Regularly update clients on the status of their shipments, ensuring transparency and timely information flow through email, phone, and online meetings.
  • Team Collaboration : Work closely with sales, logistics, and operations teams to ensure seamless service and customer satisfaction.
  • Proactive Problem Solving : Anticipate and address potential problems in the supply chain, offering solutions that align with client expectations and company policies.

Qualifications

  • Experience working in freight forwarding, shipping line, or brokerage firms, either locally or internationally.
  • Familiar with shipping documents (BOLs, AWBs, PKLs, invoices, etc.)
  • Detail-oriented with experience in data entry and data validation tasks.
  • Comfortable with modern software, technology, and computer systems.
  • Familiarity with Transport Management Systems (TMS), especially Cargowise or Magaya.
  • Graduate of Customs Administration or similar degree program.
  • Licensed customs broker.
  • Ability to effectively communicate ideas clearly and concisely in English, both in speaking and writing (C1).
  • Client management experience is a plus.

    • Remote Work Technical Requirements

    Must be able to provide and support their own computer hardware, software, and internet. The minimum technical requirements for remote work at Expedock are the following :

  • PC Hardware (Windows) with ? 8GB RAM

    • Intel Core i5 6th gen or above

  • AMD Ryzen 3 or above
  • Internet Service

    • Minimum speed of 25 mbps

  • Uninterrupted internet connection is a requirement for this remote work position.
  • Available HDD Space

    • 50 GB

  • Microsoft Suite (Excel, Word, and Powerpoint)

    • Why Expedock

  • Benefit from a competitive compensation package tailored to reflect your skills and experience.
  • Become part of a diverse and dedicated team that fosters a culture of excellence, autonomy, and flexibility.
  • Embrace the convenience of a fully remote working environment, facilitating a healthy work-life balance without compromising on your connection to the dynamic world of tech.
  • Thrive in a company that values your potential, offering rapid career progression and opportunities for personal and professional development.
    • [job_alerts.create_a_job]

    Customer Service Specialist • Phoenix, AZ, US

    [internal_linking.related_jobs]
    Advisor Services Service Specialist

    Advisor Services Service Specialist

    AssetMark • Phoenix, AZ, US
    [job_card.full_time]
    AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. We provide investment, relationship, and practice management solut...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Manager, Freight Operations

    Manager, Freight Operations

    XPO • Phoenix, AZ, US
    [job_card.full_time]
    What you’ll need to succeed as a Freight Operations Manager at XPO.Supervisory or management experience.Experience in the less-than-truckload (LTL) industry. Experience with hazardous materials regu...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Zone Customer Service Specialist

    Zone Customer Service Specialist

    Sherwin-Williams • Scottsdale, Arizona, USA
    [job_card.full_time]
    This position is essential to the success of our retail stores.Customer Service Specialists work closely with wholesale and retail customers to determine their needs answer their questions about Sh...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Freight Broker Agent - Experience Required

    Freight Broker Agent - Experience Required

    Logistic Dynamics Inc. • Chandler, AZ, US
    [job_card.full_time]
    Freight Broker Agent (Experience Required).Logistic Dynamics (LDi) is a 3rd Party Logistics (3PL) company that focuses on building our independent contractors (1099) businesses with our Agent-based...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Retail Service Specialist

    Retail Service Specialist

    O'Reilly Automotive • Scottsdale, AZ, US
    [job_card.full_time]
    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales and Service Specialist - 36156

    Sales and Service Specialist - 36156

    Hertz • Phoenix, Arizona, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    TNC is an essential member of the.As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and / or Uber driver...[show_more]
    [last_updated.last_updated_30]
    Customer Care Specialist II

    Customer Care Specialist II

    Saia • Phoenix, AZ, US
    [job_card.full_time]
    Saia is a different kind of logistics and transportation company.You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one from leade...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Communications Agent

    Communications Agent

    Alphabe Insight Inc • Scottsdale, Arizona, USA
    [job_card.full_time]
    The Communications Agent supports internal and external communication ensuring clear messaging and effective information flow. Assist with writing emails announcements and communication materials.Pr...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Account Executive - Freight Management, 3PL, or Logistics Solutions

    Account Executive - Freight Management, 3PL, or Logistics Solutions

    Jobot • Scottsdale, AZ, US
    [job_card.full_time]
    Proven sales track record in transportation / logistics (3PL preferred).This Jobot Job is hosted by : Forrest Mack.Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    DC Customer Delivery Specialist

    DC Customer Delivery Specialist

    Factory Motor Parts Co • Phoenix, AZ, United States
    [job_card.full_time]
    As a Delivery Driver, you will serve as the "Face of Factory Motor Parts.You will be responsible for the delivery of merchandise in a safe, prompt, and professional manner leaving a positive impact...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Customer Support Specialist

    Technical Customer Support Specialist

    VirtualVocations • Scottsdale, Arizona, United States
    [job_card.full_time]
    A company is looking for a Technical Customer Care Specialist.Key Responsibilities Provide technical customer support via phone, email, and chat to resolve product issues Maintain expert-level k...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Logistics Specialist

    Logistics Specialist

    RXO • Phoenix, AZ, US
    [job_card.full_time]
    RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Sales and Service Analyst - Climax Moly

    Sales and Service Analyst - Climax Moly

    Freeport McMoRan Inc. • Phoenix, AZ, United States
    [job_card.full_time]
    Sales and Service Analyst – Climax Molybdenum.At Freeport-McMoRan, we are committed to providing an employment package that recognizes excellence, encourages safe production and a culture supported...[show_more]
    [last_updated.last_updated_less] • [promoted] • [new]
    Sales and Service Representative

    Sales and Service Representative

    Heritage-Crystal Clean, LLC • Phoenix, AZ, US
    [job_card.full_time]
    Join the Crystal Clean Team as a Route Sales & Service Representative!.Are you a driven, customer-focused professional looking for a dynamic career in a thriving industry? Crystal Clean (CC) is...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    User Support Specialist

    User Support Specialist

    Crown Equipment Corporation • Phoenix, AZ, United States
    [job_card.full_time]
    Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Bilingual Customer Service and Rebate Processing Specialist

    Bilingual Customer Service and Rebate Processing Specialist

    Resource Innovations • Chandler, AZ, US
    [job_card.full_time]
    Customer Service And Rebate Processing Specialist.Resource Innovations is seeking a Customer Service And Rebate Processing Specialist to provide processing and customer support for multiple clients...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Freight Brokerage Agent Support

    Freight Brokerage Agent Support

    Phoenix Staffing • Phoenix, AZ, US
    [job_card.full_time]
    The Agent Support Representative will provide administrative and customer service support to our agent group, internal employees, and outside vendors. The Agent Support Representative will also assi...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Transportation Manager - Logistic & Freight Coordination

    Transportation Manager - Logistic & Freight Coordination

    Logistify • Phoenix, Arizona, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are a fast-growing logistics solutions company that partners with manufacturers, distributors, and shippers nationwide. Our team helps businesses move their freight smarter, faster, and more cost...[show_more]
    [last_updated.last_updated_variable_days]