Computer Service Desk Technician (AK)

Job Description

Job Description

Title : Computer Service Desk Technician I

Location : Anchorage, AK

Duration : 3 month contract

“Have you tried turning it off and on again? Oh, you have? Let me get you go someone who can help.” If you know what to do next, this might be the job for you. We’re looking for someone who can work independently to deliver high-quality technical support. You’ll work closely with the Service Desk Support Supervisor to ensure proper application of diagnostics and outstanding customer service skills. You will also work with Network Engineers and System Administrators to develop skills necessary for advancement to those positions.

Your role :

• Responds to Service Desk Incidents, Major Incidents, Security Incidents, Service Requests and Work Requests that fall into his / her queue in a timely fashion.
• Experience managing ticketing system
• Defines new processes or ways of processing Service Desk tasks. May be looked to as the go-to technical lead at the SD.
• Troubleshoots and resolves hardware / software related problems with laptop computers, desktop computers, PDAs, printers, scanners and other PC based peripherals.
• Repair, upgrades, builds, rebuilds and maintains laptops and PCs and other equipment.
• Other duties include maintenance, upgrade, installation and configuration of the equipment outlined above.
• Assists Supervisor, Service Desk in training of other Computer Service Desk Technicians.
• Creates tickets for their work and ensures quality information is recorded in them.
• Works with Network Engineers and / or System Administrators to develop advanced networking and server related skills.
• Configures and installs end user IP Telephony equipment (phones), as appropriate.
• May serve as point for Supervisor or Director on key project initiatives or improvement opportunities.

What you’ve got :

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