Tier 1 Onsite Service Desk Technician

GENERAL SUMMARY:

We are seeking a skilled Tier 1 Service Desk Technician for a 3-month contract position with the opportunity to extend into full-time employment. This is an onsite role located in Bingen, WA.

The ideal candidate will provide responsive technical support for computer systems, troubleshoot basic technical issues, and deliver solutions efficiently. This role requires strong technical aptitude, excellent communication skills, and a customer-focused approach to resolve end-user issues effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide IT support for technical issues involving Microsoft core business applications and operating systems
  
• Maintain clear communication with end users throughout the incident lifecycleproviding status updates and confirming resolution
• Document all support activities and maintain accurate ticket records

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

To perform this role successfully, candidates must demonstrate the following competencies:

Technical Requirements:

• Hands-on experience with cloud technologies: Office 365, Azure AD, Microsoft Teams, OneDrive, and SharePoint Online
• Working knowledge of operating systems, business applications, printing systems, and network infrastructure
• Familiarity with basic networking concepts and troubleshooting methodologies

Professional Skills:

• Strong interpersonal abilities including effective communication, active listening, and customer service orientation
• Ability to prioritize and manage multiple tasks in a dynamic environment
• Self-motivated with strong problem-solving capabilities and attention to detail
• Professional phone manner and ability to translate technical concepts for non-technical users