Intake Coordinator

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Job Overview

The Intake Coordinator position is primarily responsible for processing and tracking new patient referrals, schedules and monitors new patient internal referrals, clinic appointments and changes, and communicates with families and Shrine Centers regarding status. Triages patient/provider referrals by assessing urgency. Checks in/out patients during clinic. The Intake Coordinator is also responsible for rescheduling patients assigned and calling no-shows and monitoring the order queue for assigned providers.

Responsibilities

• Processes new patient referrals. Triages referrals by assessing need for urgent care.
• Communicates with patients families via phone and written notification regarding appointments, denials, requests for additional information
• Communicates appointment date and time of scheduled visit to the patient's family

Qualifications

Education

High School diploma required

Experience

2 years administrative experience in a pediatric medical setting preferred