Content Supervisor

Job Title : Content Supervisor

Benefits

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Donation matching

Employee discounts

Free uniforms

Health insurance

Help or transport service

Home office stipend

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Stock options plan

Training & development

Tuition assistance

Vision insurance

Wellness resources

SERVPRO of South Frisco is seeking a reliable and detail-oriented Content Supervisor to oversee contents restoration operations on residential and commercial loss sites. This role is responsible for supervising contents technicians, managing pack-outs and pack-backs, ensuring proper cleaning and inventory of customer belongings, and maintaining SERVPRO’s high standards of quality, safety, and customer service.

Key Responsibilities

Contents Operations

Supervise and coordinate contents restoration jobs including pack-outs, cleaning, storage, and pack-backs

Assess damaged contents and determine appropriate restoration methods

Ensure accurate inventory labeling, documentation, and photo records

Oversee contents cleaning (on‑site and off‑site), deodorization, and storage procedures

Ensure contents are handled with care and returned in pre‑loss condition whenever possible

Team Leadership

Lead, train, and mentor contents technicians

Assign daily tasks and monitor productivity and job progress

Ensure team compliance with SERVPRO standards, safety protocols, and company policies

Communicate expectations clearly and provide feedback to team members

Customer Service

Communicate professionally and empathetically with customers during stressful situations

Answer customer questions regarding contents handling and restoration processes

Maintain a positive SERVPRO brand image on every job site

Documentation & Compliance

Complete job documentation accurately and on time (inventory lists, job notes, photos)

Work closely with production management office staff and insurance adjusters

Ensure jobs meet industry standards (IICRC guidelines when applicable)

Safety & Equipment

Enforce safety procedures and proper use of PPE

Maintain contents cleaning equipment, vehicles, and storage areas

Report equipment issues or safety concerns promptly

Qualifications

High school diploma or equivalent (required)

Previous experience in contents restoration, moving, warehousing, or cleaning preferred

Supervisory or leadership experience strongly preferred

Strong organizational and time‑management skills

Ability to lift, carry, and move contents (up to 50 lbs)

Valid driver’s license with a clean driving record

Comfortable using mobile apps, inventory systems, and basic computer programs

Skills & Attributes

Strong attention to detail

Excellent communication and customer service skills

Ability to manage multiple jobs and deadlines

Problem‑solving mindset

Professional, dependable, and team‑oriented

Work Environment

On‑call availability may be required for emergency response

Work performed in residential and commercial properties affected by water, fire, or mold damage

Why Join SERVPRO of South Frisco

Opportunity for growth within a respected restoration franchise

Hands‑on leadership role with a supportive team

Meaningful work helping customers recover after disasters

Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson

We are family‑owned and operated business that has been serving the restoration needs of our community for many years. As a family we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system as we strive to exceed our clients’ expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Employment Type : Full‑Time

Experience : years

Vacancy : 1

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