Document Control Program Analyst

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Document Control Program Analyst for one of our offices in Sacramento, CA .

Job Summary

This role will provide analytical, documentation, coordination, and compliance support under the direction of the Document Control Manager. The role maintains documentation systems, supports workflow and reporting functions, and serves as an internal coordination hub for communication routing, tracking tools, and SharePoint resources. The analyst also supports the deployment and adoption of the Authority's enterprise-wide Document Control System to ensure accuracy, consistency, and operational readiness across the unit.

Job Responsibilities

Serve as a central internal coordination support role, maintaining alignment between the Document Control Manager, Senior Document Controllers, the Business Analyst, and other internal partners.

Assist in preparing internal meeting materials, including summaries, trackers, reports, and reference documents.

Provide support in maintaining the internal reporting library, communication drafts, and document routing materials.

Maintain and organize the unit's internal SharePoint site, tracking tools, logs, templates, desk manuals, and document repositories to ensure information is current, accessible, and version-controlled.

Assist in updating and maintaining documentation resources, including workflows, forms, templates, and internal SOPs.

Support the refinement of documentation standards by assisting with updates to metadata requirements, naming conventions, and internal filing structures, adapted from standard document control functions.

Provide user support for accessing internal resources, reference materials, and document control tools.

Maintain dashboards, workload trackers, and reporting documentation to support accurate visibility into unit performance and activity.

Assist in tracking project metrics, milestone progress, and basic KPI reporting to provide insight into workflow health and operational trends.

Compile and prepare data to support progress updates, performance reporting, newsletters, and leadership communications.

Assist in maintaining accuracy and consistency of reported metrics by performing data validation and quality checks.

Assist in developing and updating Visio process maps to document roles, responsibilities, and workflow sequences.

Support the creation and maintenance of desk manuals, SOPs, guidance documents, and workflow materials to promote consistent application of document control practices.

Assist with developing job aids, training materials, and internal presentations used for onboarding or training unit staff.

Contribute to continuous improvement initiatives by identifying opportunities to enhance workflow clarity, reduce inefficiencies, or refine documentation processes.

Maintain the internal risk register and reporting library, ensuring entries are up-to-date, organized, and accurately reflect identified risks or follow-up actions.

Assist in reviewing documents and workflows for compliance with document control standards, procedures, metadata requirements, and classification guidance.

Provide support for audit readiness efforts by helping compile documentation, reconcile records, and prepare required evidence.

Assist in documenting compliance observations and identifying opportunities for procedural improvements.

Analyze incoming requests and submittals to help identify workflow impacts, staffing considerations, or operational needs.

Assist in preparing summaries, briefings, or operational insights based on document trends, workload patterns, or program needs.

Support project planning and coordination activities by preparing reference documents, updating tracking tools, and assisting in clarifying deliverables or timelines.

Assist with special assignments, continuous improvement efforts, and internal initiatives as needed to support unit goals.

Establish and maintain effective working relationships and communications with client staff, project consultants, private contractors

Qualifications

Minimum requirements

• BA / BS + 4 years of relevant experience or demonstrated equivalency of experience and / or education.

Preferred Qualifications

Bachelor's degree in Business Administration, Information Management, Public Administration, or related field; or equivalent experience.

Strong organizational, analytical, and written and verbal communication skills; ability to support workflow coordination, documentation management, and data interpretation.

Familiarity with document management tools (e.g., SharePoint); proficiency with Microsoft Office; and experience with additional platforms such as Adobe Acrobat, Jira, Confluence or similar is desirable.

Detail-oriented, proactive, dependable, and able to support multiple concurrent workstreams with accuracy and consistency.

Proficiency in process mapping tools such as Microsoft Visio or equivalent.

Experience supporting projects involving document management systems or enterprise data solutions.

Ability to work collaboratively with technical teams, business users, and consultants.

Experience in a similar role on a minimum of two (2) projects similar in scope and complexity.

Additional Information

Some travel may be required

Sponsorship is not provided for this role now or in the future

Offered rate of compensation will be based on individual education, qualifications, experience, and work location. The range for this position is $67138 to $92315.

About AECOM

AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.

What makes AECOM a great place to work

You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.

As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

ReqID : J10142003

Business Line : Transportation

Business Group : DCS

Strategic Business Unit : West

Career Area : Administration

Work Location Model : Hybrid

Compensation : USD 67138 - USD 92315 - yearly