Receptionist

#PartTime #Temporary

Receptionist

New York, NY, United States
On-site

SPS Global is seeking a professional and service-driven Receptionist to support on-site client operations in New York, NY. This role serves as the first point of contact for employees, clients, and visitors, delivering a seamless and welcoming workplace experience while maintaining operational efficiency and professionalism.

The ideal candidate thrives in a fast-paced corporate environment, maintains composure under pressure, and consistently delivers exceptional customer service. This position also supports cross-functional office services to ensure smooth day-to-day operations.
Job Overview

The Receptionist provides exceptional service by greeting and assisting visitors, answering inbound calls, and ensuring a professional front desk presence at all times. This role maintains accurate visitor records, supports administrative tasks, and assists with light facilities, hospitality, and mail operations as needed.

As part of a collaborative office services team, the Receptionist may be cross-trained in additional service areas including mail services, hospitality support, and general office operations to provide a top-tier client experience.

Working Days & Hours:
Thursdays to Mondays | 2:00 PM - 11:00 PM

Reports To:
Client Services Supervisor, Client Services Manager, or equivalent leadership
What You'll Do
Reception & Concierge Services

• Provide 5-star customer service to employees, clients, and visitors
• Greet and register visitors; ensure NDA completion and issue temporary or replacement badges
• Maintain accurate visitor logs and ensure all loaned badges are returned
• Answer and route incoming calls professionally and efficiently, handling confidential matters with discretion
• Notify employees of deliveries or coordinate with the Mail Room for receipt

Operational & Administrative Support

• Provide light administrative assistance including scheduling meetings and coordinating catering
• Maintain updated phone lists and train backup personnel on front desk procedures
• Support clerical tasks as needed
• Proactively assist other office service functions during downtime

Hospitality & Facilities Support

• Maintain clean and organized reception, meeting rooms, pantry, and service areas
• Replenish supplies in conference rooms, kitchen, and barista areas
• Assist with setting up and breaking down conference rooms for meetings or events
• Monitor and order office and pantry supplies
• Assist with copy/print services and ensure equipment is functioning properly

Mail & Office Services Support

• Cross-trained to assist with mail services, including sorting and distributing mail
• Receive and track packages as needed

What We're Looking For
Required

• High School Diploma or equivalent
• 1-3 years of experience in reception, administrative, or customer service roles
• Proficiency in Microsoft Office and standard office systems (multi-line phones, copiers, scanners)
• Strong written and verbal English communication skills
• Ability to multi-task and manage priorities while maintaining professionalism
• Strong organizational skills and attention to detail
• Ability to maintain discretion and confidentiality

Preferred

• College coursework or associate degree
• Experience working in a corporate or professional services environment

Competencies

• Exceptional customer service orientation
• Professional appearance and demeanor
• Strong communication skills
• Adaptability and problem-solving ability
• Team-oriented, dependable, and proactive
• Integrity in handling confidential information

Physical Requirements

• Ability to sit, stand, and walk for extended periods
• Ability to lift up to 40 lbs.; wheeled carts may hold up to 60 lbs.
• Manual dexterity for operating office equipment

Travel: None or negligible
What We Offer

Career Growth: Opportunities to expand your skills across office services functions and grow within SPS.

Learning & Development: A culture that supports continuous learning and professional growth.

We Recognize Talent: Employee recognition programs across all levels.

Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, and Paid Time Off.

Note: Please inquire with Human Resources regarding benefit offerings for roles under 30 hours per week, as eligibility may vary.

Disclaimer:
This job description is not intended to be a comprehensive listing of activities, duties, or responsibilities. Duties and responsibilities may change at any time with or without notice.

Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$17-$18 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only:We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.