Technical Pre-Sales Specialist

Job Summary

As a Technical Pre-Sales Specialist at Rapid7, you'll serve as the foundational technical resource, partnering with our Sales and Business Development teams to engage new and existing customers. You will focus on supporting initial sales opportunities, building product knowledge, and developing the critical communication skills necessary to articulate the value of Rapid7's solutions.

Rapid7 is a hybrid company, the expectation is 3 days in office, 2 days remote. The Tampa Office is located at Channelside. Parking is provided.

About the Team

Our Sales Engineering team partners closely with our Account Executives in a pre-sales role to develop and position solutions involving Rapid7's security solutions. This team directly impacts the business by accelerating the sales cycle and ensuring customers understand how our solutions meet their security and technical needs.

About the Role

The Technical Pre-Sales team builds foundational expertise in Rapid7's platform and its value proposition, supporting early-stage sales activities and creating technical content.

Specifically, your focus will be to:

• Support sales opportunities during the early stages to ensure initial technical questions are addressed.

• Conduct high-level demonstrations of the Exposure Command Platform to prospects, focusing on core functionality and use cases.

• Contribute to the RFI/RFP process by supporting the compilation of standard product answers and technical documentation.

• Develop technical content, including Exposure Command product demonstration videos and foundational white papers.

• Provide technical support and foundational product knowledge to the Business Development Representative (BDR) and Sales Development Representative (SDR) teams.

• Assist the Inbound Chat Agent on the Rapid7 website by addressing technical queries and guiding visitors to appropriate resources.

• Impact Together: Actively include other teams as assets (BDR/SDR, Inbound Chat) to deliver our best work in support of Rapid7's success.

• Challenge Convention: Relentlessly pursue smarter and impactful ways of working, particularly through content creation and technical content development.

The skills and qualities you’ll bring include:

We seek a driven individual who is insatiably curious and passionate about developing their cybersecurity craft.

• Communication: I communicate clearly, conveying my objectives and rationale, fostering commitment from others.

• Navigating Change & Ambiguity: I am eager and open to understanding "why" a change is happening and how I can be an active driver of it.

• Accountability: I hold myself and others responsible for driving outcomes and meeting commitments that deliver value.

• Self-Awareness: I apply a strong understanding of self (my strengths, weaknesses, biases, etc.) to adapt and ensure optimized collective impact.

• A real passion for learning new skills and technologies.

• A technical background or education, preferably in Cyber Security/IT

• Competent interpersonal skills in English, with the ability to articulate technical concepts clearly.

• Foundational understanding of network topology, TCP/IP network configuration, and components (firewalls, routers, etc.).

• The ability to be self-driven, enthusiastic, and determined to succeed.

• Basic familiarity with the sales process and the roles and responsibilities involved.

• A genuine interest in helping your customers achieve their goals (Embodying Be an Advocate).

• Proficiency in presentation skills for conducting product demonstrations to both technical and non-technical audiences.

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