Customer Service SupervisorVirtualVocations • Sacramento, California, United States

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Customer Service Supervisor

VirtualVocations • Sacramento, California, United States

[job_card.variable_days_ago]

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[job_card.full_time]

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A company is looking for a Customer Service Supervisor.

Key Responsibilities

Oversee Team Leads and Representatives, providing support, training, and coaching

Maintain KPI reporting and improvement programs, ensuring client objectives are met

Foster communication and collaboration within a virtual team environment

Required Qualifications and Education

High school diploma preferred

5 years of leadership experience in a healthcare call center

Experience with EMR systems such as EPIC, Meditech, or Cerner

Knowledge of EOBs and authorizations / referrals

Experience managing a high-volume call center team handling 40-100+ calls per day

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