Desktop Support Technician (Boston)

Desktop Support / Network Technician I

Onsite : 55 Fruit Street, Boston, MA

Contract : 3-6 months, with possible extension

Schedule : M-F. 8 : 00am-4 : 30pm

Pay rate $24.00 p / hr - W2

• W2 Contract Only

Covid surge project. The contractors for this project directly help our tech team with fixing break fix issues for the PC, laptops printers etc..For this reason, the Covid Surge techs that we are looking for need to have some prior experience in desktop support.

MUST HAVES :

Strong commitment to providing superior customer service

One year of experience in desktop support role

Hands-on experience with the installation, repair and troubleshooting of personal computers

The Network Technician I provides technical support services for desktop computers, laptop computers, printers,

tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software

installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked

and documented in service management software.

The specifics associated with this role are described in the attached Position Summary.

Principal Duties and Responsibilities : Indicate key areas of responsibility, major job duties, special projects and

key objectives for this position. These items should be evaluated throughout the year and included in the written annual

evaluation.

Provide break / fix technical support services for networked and stand-alone computing equipment

Use knowledgebase articles, where appropriate, to resolve issues

Document work performed within the service management software; document device and user data as

required

Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate

Provide setup and configuration of computers and other network devices in compliance with Mass General

Brigham standards; participate in large hardware deployments, moves and operating system rollouts

Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system

software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty

hardware and cable management

Provide next level technical support for Service Desk staff

Provide turnover report for next shift