Talent.com
Service Manager - AutoNation Acura Gulf Freeway
Service Manager - AutoNation Acura Gulf FreewayCarDash • Houston, TX, US
[error_messages.no_longer_accepting]
Service Manager - AutoNation Acura Gulf Freeway

Service Manager - AutoNation Acura Gulf Freeway

CarDash • Houston, TX, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Service Manager

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Lead the Future of Automotive Retail

At AutoNation, innovation drives everything we dofrom automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we're looking for leaders who are ready to shape the future of automotive retail.

Why You'll Love Working Here

  • National scale with entrepreneurial spirit
  • Inclusive culture and diverse leadership
  • Competitive compensation and benefits
  • Opportunities to make a real impact
  • Our values and culture

What We're Looking For

  • Proven leadership experience
  • Strategic thinking and execution skills
  • Passion for innovation and people development
  • Day-to-Day Responsibilities

  • Assist all subordinate service and sales personnel in all phases of their job descriptions
  • Properly document employee behavior that may result in punitive job actions such as termination
  • Report to management any circumstances that compromise the integrity of the dealership
  • Work with the parts department as appropriate to ensure proper stocking of high use parts
  • Collect accounts receivable for service work
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc.
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and properly maintained
  • Quality check completed jobs
  • Ensure that all the necessary shop equipment is in proper working condition
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Ensure that proper service sales techniques are being used
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Serve as liaison with factory representatives in the absence of fixed operations or service director
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Monitor staffing levels, compensation levels and department turnover
  • Assure proper repair order flow to satisfy warranty / dealership / business office requirements
  • Maintain reporting systems required by general manager, company and manufacturer
  • Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates
  • Direct and schedule the activities of all department associates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc.
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average
  • Requirements for This Job

  • High School diploma or equivalent
  • Three to Five years of experience in an auto repair facility
  • Two plus years of supervisory experience
  • Excellent verbal and written communication and interpersonal skills
  • Proficient knowledge of dealership computer systems
  • Must have a valid driver's license
  • Ability to drive manual transmission vehicles
  • Demonstrated customer service skills
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)
  • Exciting Benefits and Perks Await You :

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
  • AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

    AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

    [job_alerts.create_a_job]

    Service Manager • Houston, TX, US

    [internal_linking.related_jobs]
    Automotive Service Manager-2209

    Automotive Service Manager-2209

    Precision Tune Auto Care - Selwyn Scherer • Houston, TX, US
    [job_card.full_time]
    Your next career move is to join one of our family owned, locally-operated automotive shops.We are looking for enthusiastic managers who want to build a career with a growing company.Precision Tune...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Auto shop service manager

    Auto shop service manager

    Genius Agency AI • Houston, TX, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    CROWN AUTO REPAIR is seeking a dedicated and dynamic Auto Shop Service Manager to join our team.In this crucial role, you will be responsible for overseeing the daily operations of the auto shop, e...[show_more]
    [last_updated.last_updated_variable_days]
    Assurance Manager - Commercial

    Assurance Manager - Commercial

    EisnerAmper • Houston, TX, United States
    [job_card.full_time]
    At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact.Whether you're starting out in your career or taking your next step as a seasone...[show_more]
    [last_updated.last_updated_30] • [promoted]
    MRSGM NA Account Manager, Logistics Insurance

    MRSGM NA Account Manager, Logistics Insurance

    Munich RE • Houston, TX, United States
    [job_card.full_time]
    Munich Re Specialty Global Markets North America (MRSGM N.As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety r...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Automotive Assistant & Service Managers

    Automotive Assistant & Service Managers

    Mavis Tire Supply • Pearland, TX, USA
    [job_card.full_time]
    [filters_job_card.quick_apply]
    NTB / Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers.We're looking for full-time Automotive Assistant and Service Managers to join Team Mavis at one or ou...[show_more]
    [last_updated.last_updated_30]
    (Climate Tech) Houston Field Sales Manager

    (Climate Tech) Houston Field Sales Manager

    Aquaria • Houston, TX, US
    [job_card.full_time]
    Aquaria’s mission is to safeguard and unlock a sustainable future for clean water.Aquaria has created proprietary technology that harvests clean water from the air for entire communities.We e...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Business Development Manager - International Air / Ocean

    Business Development Manager - International Air / Ocean

    FreightTAS LLC • Houston, TX, US
    [job_card.full_time]
    Sorry, Visa / sponsorship not available.Business Development Manager - International Air / Ocean Sales .Salary - $75k to $125k base plus commission. Dental insurance, Health insurance, Life insurance,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Account Manager, Commercial Lines

    Service Account Manager, Commercial Lines

    Brady, Chapman, Holland & Associates, Inc • Houston, TX, US
    [job_card.full_time]
    Join Our Team! Commercial Insurance Account Managers Wanted!.Are you passionate about providing exceptional client service and building lasting relationships?. BCH is on the lookout for dedicated in...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Saels Ecommerce-AutoNation Toyota Gulf Freeway

    Saels Ecommerce-AutoNation Toyota Gulf Freeway

    AutoNation • Houston, TX, US
    [job_card.full_time]
    The e-Commerce Sales Associate interacts with hundreds of customers online, over the phone and in person to help guide their vehicle purchase in our no-haggle sales environment.Responding to lead...[show_more]
    [last_updated.last_updated_variable_hours] • [promoted] • [new]
    Automotive Service Manager

    Automotive Service Manager

    Express Oil Change & Tire Engineers • Houston, TX, US
    [job_card.full_time]
    Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Account Manager Houston, TX

    Service Account Manager Houston, TX

    Southland Industries • Houston, TX, US
    [job_card.full_time]
    Obtain new and ongoing work for Brandt's Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair servic...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sr Service Manager

    Sr Service Manager

    My Melrose • Houston, TX, US
    [job_card.full_time]
    Sr Service Manager Job Description.Primary Objective : The primary objective as a member of store management is to provide our customers with quality team service, clean and organized surroundings i...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Outside Account Manager - Houston TX

    Outside Account Manager - Houston TX

    ANTONIO SOFO & SON • Houston, TX, US
    [job_card.full_time]
    Account Manager – Outside Sales – Houston, TX.Here, you will work in a fast-paced environment filled with challenges and opportunities. You will be able to try new things, set goals and ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Manager

    Service Manager

    Chimney Rock Car Care • Houston, Texas, United States
    [job_card.full_time]
    [filters_job_card.quick_apply]
    We are a busy, well-established independent auto repair shop seeking an experienced Service Manager to lead our service department. This is a leadership role responsible for service advisors, ticket...[show_more]
    [last_updated.last_updated_variable_days]
    Account Manager - Orlando

    Account Manager - Orlando

    Caris Life Sciences • Houston, TX, US
    [job_card.full_time]
    At Caris, we understand that cancer is an ugly worda word no one wants to hear, but one that connects us all.That's why we're not just transforming cancer carewe're changing lives.We introduced pre...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Service Advisor - AutoNation Chevrolet Gulf Freeway

    Service Advisor - AutoNation Chevrolet Gulf Freeway

    CarDash • Houston, TX, US
    [job_card.full_time]
    As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowle...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Sales Manager

    Field Service Sales Manager

    Blue Collar Services • Houston, TX, US
    [job_card.full_time]
    Residential Field Service Sales Manager.Full-Time | Competitive Pay + Performance Bonuses.Were looking for a strong leader with field experience and proven sales skills to manage a team of resident...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Sales Manager Freight Forwarding

    Sales Manager Freight Forwarding

    FreightTAS • Houston, TX, US
    [job_card.full_time]
    Sorry, Visa / sponsorship not available.Sales Manager Freight Forwarding .Salary : $80,000 - $120,000 / annual base salary + uncapped sales commission. Base salary is dependent on industry and sales ...[show_more]
    [last_updated.last_updated_30] • [promoted]