Program manager - student services

Transfer Advisor

The Transfer Advisor plays a crucial role in supporting university admissions operations by providing information, assistance and processing prospective students. The position involves processing applications, transcripts and other required student documents for undergraduate, graduate and international applications.

Provide essential support functions to the Office of Admissions including application processing, mail and email management, transcript intake processing, documentation verification imaging and admissions decisions.

Deliver exceptional customer service advising prospective students on our programs and application requirements. The position requires ensuring confidentiality accurate data entry of all processed information complying with policies regulations adherence maintaining overall functionality of software tools assigned tasks flexibility adaptability ensuring continuity resolution escalations initiates steps results employment initiated subsequent practices enforcing quality control assurance periodic assessments internal external standard metrics performance criteria thresholds initiating corrective action consistently delivering improved processes communication effectiveness assisting continuous improvement cross functional collaboration delivery initiatives reinforcing active listening skills problem solving adaptation drive innovation foster creativity proactively addressing unresolved issues resolving questions communicating expectations facilitating growth development partnership stewardship value shared responsibility dedicated commitment caring fostering well-being team success informing 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