Shift Manager - Louisville Location

Job Description

Job Description

Salary : $23.00 per hour ($15.00 per hour + $8.00 / hr average in tips). 50% employer-paid health benefits and 401K with 4% employer match for hourly employees who average over 30 hours per week. We provide paid sick leave as required by the HFWA.

Become a Sweet Cow Shift Lead!

Love ice cream and leading a team? Sweet Cow is looking for friendly, high-energy Shift Leads who can keep things fun, organized, and running smoothly. If youre a natural leader who thrives in a fast-paced environment and knows how to inspire a crew, this role is for you! Our mission is simple : Make the best-tasting ice cream, served by the friendliest scoopers in the cleanest shops on the planet.

We value community, kindness, contribution, and growth. Whether you're building a career or stepping into leadership for the first time, Sweet Cow is the perfect place to grow with an amazing team.

Why Youll Love It Here :

Sweet Leadership Lead amazing teams and keep the good vibes going!

Sweet Shop Energy Fast-paced, people-focused, and never boring

Sweet Perks FREE ice cream every shift + discounts for friends & fam

Sweet Growth Expand your leadership skills & grow with the company

What Youll Do :

Lead your shift coach, support, and inspire your team as we scoop, serve & engage with customers

Keep the shop on point delegate to uphold our standards for cleanliness, organization, and efficiency

Be a team coach lead by example, and maintain positive momentum

Oversee transactions ensure smooth, accurate POS and cash handling

Be the vibe create and foster a fun, memorable experience for customers and crew

Problem-solve and communicate support your team and solve real-time issues

Open and close the shop take responsibility for key daily operations

Your Contribution and Responsibilities :

Focus on Customers and Community

• Provide consistent, positive, and engaging customer experiences
• Foster and uphold a customer-centric shop culture
• Address real-time customer needs through genuine care and authentic human connection

Execution

Communicate with Impact

Grow With Us!

Assistant and General Manager build and grow strong shop teams and community relationships

What We Need from You :

Can work at least 3 shifts per week (15+ hrs)

Open availability. We need team members with flexible availability.

Regardless of how many shifts you want to work, your availability must include :

4 daytime shifts (open-4 pm) Mon-Fri

OR

2+ closing shifts Mon-Thu, 2+ closing shifts Fri-Sun, and 1+ daytime shifts Sat-Sun

Able to lift up to 50 lbs & stand for the full shift

18+ years old

Commitment to schedule adherence, continued training, and growth

Have at least six months of experience delegating and / or coordinating the tasks of two or more employees

Have at least six (6) months of experience in a related service industry

Compensation :

$23 per hour ($15.00 per hour + $8.00 / hr average in tips)

Perks & Benefits :

Free ice cream every shift plus off-duty discounts

Making peoples day, every day

Discounted employee merch store

50% employer-paid health insurance for qualifying employees

Dental and Vision plans available (employee-paid)

Paid sick leave as outlined in HFWA

401K with a 4% match

Ready to join the sweetest team in town? Apply now & lets make some magic!

Applications accepted on an ongoing basis.