Senior Client Services Manager

A company is looking for a Senior Client Services Manager 2 to drive success at the intersection of technology and customer experience.

Key Responsibilities

Build trusted advisor relationships with key stakeholders and lead strategic reviews to identify new opportunities

Design and execute tailored implementation strategies for MSO workflow solutions while leading cross-functional teams

Identify strategic opportunities for business growth through up-selling and cross-selling, partnering with sales teams

Required Qualifications

5+ years of experience in client services, account management, or similar customer-focused roles

Demonstrated success in cultivating trust-based partnerships that lead to long-term business relationships

Experience coordinating cross-functional resources for seamless implementations and exceptional customer experiences

Ability to bridge the gap between technical capabilities and business outcomes

Self-motivated with a proactive approach to anticipating needs and adapting to changing priorities