Patient Access Representative 1 ED Day

Description

The Patient Access Representative 1 - ED (PAR 1) is responsible for accurately registering patients presenting to the Emergency Department including traumas stroke patients disaster response patients other emergency patients behavioral health direct admits to inpatient units surgery patients radiology patients and prisoners. Registration includes validating patient identity collecting ED-specific screening information coordinating with ED nurses to ensure patients are triaged in a timely manner verification of insurance coverage calculation of and collection of patient co-insurance / deductibles / co-pays determination of in-network and out-of-network status post-stabilization and balancing of this fast-paced high-stress environment the PAR1 demonstrates professional / effective communication skills with patients and families physicians and nurses. They manage patient and visitor concerns during traumas and disasters. The PAR1 is knowledgeable of and compliant with federal and state regulations related to acute-care patient registration with special emphasis on EMTALA regulations and the No Surprises Act. Team members in the ED must be flexible to change and have an ability to adapt and adjust to a constantly changing environment. Must be able to respond to disaster activation with plans to work on-site until conclusion of activation.

Responsibilities

• Registration

Effectively meets customer needs builds productive customer relationships and takes responsibility for customer satisfaction and loyalty. Represents the Patient Access department in a professional courteous manner at ALL times. Asks patients if they may have special needs. Calls patients by name Greets patients in a courteous and professional manner. Prioritizes and completes registration in a consistent courteous professional accurate and timely manner.

Accurately identify patients that present to the ER without proof of legal identification (Identification card Drivers license Passport etc.) due to EMTALA regulations

Managing the special needs of patients / family members and visitors during active traumatic situations and disaster events

Effectively communicate with patient family visitors EMS RNs and providers simultaneously

Demonstrates knowledge of insurance plans including understanding of varying payer rules and requirements related to insurance coverage

Uses proven customer service techniques and scripting to collect the patient financial obligation at or before the time of service. Negotiates with patient to ensure a deposit is collected in accordance with corporate policy and procedure.

Expectation to collect out-of-pocket responsibility at patient bedside without prior benefit information prior to service while navigating around patient care team

Performs all other duties as assigned.

Qualifications

Experience : 1 year customer service experience or related certification (e.g. Certified Coder Certified Medical Assistant)

Education : High School diploma or equivalent

Special Skills : Advanced clerical and computer skills critical thinking skills ability to work in high-stress situations professional

appearance and behavior good communication skills dependability flexibility teamwork.

Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1