Customer Success Manager

A company is looking for a Customer Success Manager (Fully Remote).

Key Responsibilities

Serve as the primary point of contact for a large-scale book of business, acting as a trusted advisor

Guide the end-to-end customer experience, from kickoff to renewal, ensuring deep platform adoption

Identify and qualify expansion and upsell opportunities by monitoring account health and usage

Required Qualifications

Proven experience in a customer-facing role such as consulting, advocacy, or account management

Exceptional comfort and experience using technology to support customers at scale

Deeply passionate about improving education and committed to equity of success for all learners

Comfortable in a dynamic, fast-paced startup culture with self-motivation

Analytical and data-fluent, capable of using metrics to drive priorities and interventions