Partner Scheduling Associate

Partner Scheduling Representative

At Veritext, we focus on the details so legal teams can focus on the case. Providing our clients with exceptional service is the foundation of our business. In Partner Scheduling, you will be responsible for managing all aspects of scheduling independent contractors for proceedings while creating a positive experience for clients, both internal and external, prior to the proceeding taking place. This position will be filled at the Partner Scheduling Representative or the Partner Scheduling Associate level, depending on experience.

What you'll get to do :

• Assign all requested resources (independent contractors, our "partners") by 3pm local time the day before the proceeding
• Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
• Be aware and knowledgeable of reporter skill set, geographic restrictions and schedule and assign to the appropriate work
• Follow best practices for assigning Reporters to multiple days or other job specific nuances
• Respond to all client requests received via email and / or phone queue in a timely, pleasant and professional manner
• Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
• Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
• Resolve issues and escalate as needed to ensure prompt and accurate resolution

The kind of teammate we're looking for :

What's in it for you :

About Veritext : Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America. Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law.