MyChart Customer Support Representative

A company is looking for a MyChart Service Desk Agent.

Key Responsibilities

Serve as the first point of contact for customers by handling phone calls, chat inquiries, and ticket submissions

Utilize knowledge base resources to troubleshoot and resolve customer issues effectively

Participate in training and development to progress from Agent in Training to a full-time agent role

Required Qualifications, Training, and Education

Minimum of a High School diploma or GED

Previous experience with Electronic Healthcare Record (EHR) systems preferred

Experience in a healthcare setting as a medical assistant or central scheduler preferred

Strong PC troubleshooting skills and call center experience preferred

Ability to work in a quiet, secluded home office environment