Talent.com
Guest Services Agent - Four Points by Sheraton Pleasanton
Guest Services Agent - Four Points by Sheraton PleasantonHighgate Hotels • Pleasanton, CA, US
[error_messages.no_longer_accepting]
Guest Services Agent - Four Points by Sheraton Pleasanton

Guest Services Agent - Four Points by Sheraton Pleasanton

Highgate Hotels • Pleasanton, CA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Guest Service Agent

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.

Qualifications

  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
    • [job_alerts.create_a_job]

    Guest Service Agent • Pleasanton, CA, US

    [internal_linking.similar_jobs]
    Guest Service Agent

    Guest Service Agent

    Pleasanton TownePlace Suites by Marriott • Pleasanton, CA, US
    [job_card.full_time]
    Guest Service Agent / Front Desk Agent.Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring f...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist

    Travel Physical Therapist

    Go Healthcare • Pleasant Hill, CA, US
    [job_card.full_time]
    Go Healthcare is seeking a travel Physical Therapist for a travel job in Pleasant Hill, California.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours per week (su...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service Agent

    Guest Service Agent

    Peachtree Group • San Jose, CA, US
    [job_card.full_time]
    The Guest Service Agent is responsible for processing check-ins / outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professio...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Room Attendant - Four Points by Sheraton Pleasanton

    Room Attendant - Four Points by Sheraton Pleasanton

    Royal Lahaina Resort • Pleasanton, CA, US
    [job_card.full_time]
    Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North Americ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Hospitality General Manager : Lead Ops & Guest Experience

    Hospitality General Manager : Lead Ops & Guest Experience

    Evolution Hospitality • San Jose, CA, United States
    [job_card.full_time]
    A leading hospitality company is seeking a General Manager for its new hotel near San Jose Airport, with a competitive salary ranging from $150,000 to $200,000 per year. The role involves leading op...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    MLK Day Field Trip Camp Counselor - Pleasanton (Vintage Hills Park)

    MLK Day Field Trip Camp Counselor - Pleasanton (Vintage Hills Park)

    Steve and Kate's Camps • Pleasanton, CA, United States
    [job_card.full_time]
    Field Trip Hours : 8 : 45 am - 5 : 15 pm (actual shifts may vary).At Steve & Kate's, we put radical trust in kids so that they learn to trust themselves. Our Field Trip program honors that philosophy by ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Guest Services Leader

    Guest Services Leader

    Pilot Company • Fremont, California, USA
    [job_card.full_time]
    Shift Leaders are responsible for supervising employees and general operations of the store.The ideal candidate for this position would possess excellent customer service skills to respond to the n...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Gastroenterologist Opportunity with Kaiser Permanente in Walnut Creek, CA

    Gastroenterologist Opportunity with Kaiser Permanente in Walnut Creek, CA

    Kaiser Permanente - The Permanente Medical Group, Inc. -Northern California • Walnut Creek, US
    [job_card.full_time]
    The Permanente Medical Group, Inc.TPMG - Kaiser Permanente Northern California) is one of the largest medical groups in the nation with over 10,000 physicians, 21 medical centers, numerous clinics ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Host

    Host

    The Table • San Jose, CA, US
    [job_card.part_time] +1
    The Table in Willow Glen is looking for hosts and food runners for service.You must be 18 years of age and be available Monday and Tuesday Friday, Saturday, and Sunday. Base hourly pay ranges from $...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Reservation Agent (22hr)

    Reservation Agent (22hr)

    The Sheraton Palo Alto • Palo Alto, California, USA
    [job_card.full_time]
    The Reservation Agent is responsible for handling reservations and inquiries for our esteemed guests at The Sheraton Palo Alto. As a Reservation Agent you will play a vital role in providing excepti...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Beauty Advisor - Part Time - Broadway Plaza

    Beauty Advisor - Part Time - Broadway Plaza

    L'Occitane En Provence • Walnut Creek, CA, US
    [job_card.part_time]
    Embark on a serene journey as a Beauty Host with L’Occitane.Where your expertise will not only enhance the physical beauty of our customers but also engage their senses in a tranquil experien...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Travel Physical Therapist - $2,691 per week

    Travel Physical Therapist - $2,691 per week

    Coast Medical Service • Pleasant Hill, CA, United States
    [job_card.full_time]
    Coast Medical Service is seeking a travel Physical Therapist for a travel job in Pleasant Hill, California.Job Description & Requirements. Coast Medical Service is a nationwide travel nursing & alli...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Travel Agent (In-Store Sales)

    Travel Agent (In-Store Sales)

    AAA Club Alliance • Fremont, California, USA
    [job_card.full_time]
    Bring Your Sales Expertise to an Exciting Career in Travel!.Do you love exploring new places and sharing your experiences At. Whether youre a seasoned travel professional or just starting your journ...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Travel Occupational Therapist

    Travel Occupational Therapist

    Skyline Med Staff Allied • Fremont, CA, US
    [job_card.full_time]
    Skyline Med Staff Allied is seeking a travel Occupational Therapist for a travel job in Fremont, California.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline Me...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Services Rep Part Time-104020

    Guest Services Rep Part Time-104020

    Extended Stay America • Pleasant Hill, CA, United States
    [job_card.part_time]
    GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checkin...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Customer Support Agent

    Customer Support Agent

    VirtualVocations • Concord, California, United States
    [job_card.full_time]
    A company is looking for a Customer Support Agent to handle outbound calls to healthcare organizations.Key Responsibilities Make 50-100 outbound calls daily to verify provider details and gather ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Guest Service - Earn Up to $37 / hr

    Guest Service - Earn Up to $37 / hr

    TradeJobsWorkforce • 95117 San Jose, CA, US
    [job_card.full_time]
    ABOUT THE POSITION : -Responsible for handling guest check-ins and check-outs efficiently, informing guests of hotel's facilities at time of registration. Handle guest issues, complaints, and reques...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Sales consultant nights

    Sales consultant nights

    Stretch Zone - 1138 • Clayton, CA, US
    [job_card.full_time]
    At Stretch Zone, we believe that nothing is more important than your own health.As a Sales Associate at Stretch Zone, your primary job is to help people realize their own goals through our unique m...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]