Credit Controller - Entry Level

Credit Controller - Entry Level
Trafford Park, Hybrid working, 3 days per week in office

At HSS ProService Marketplace, we’ve built a smarter way for businesses to get the tools, equipment, and materials they need. Our online marketplace connects customers with trusted suppliers quickly and easily, helping businesses save time and work smarter.

The impact you'll have:
You will own a portfolio of HSS ProService Marketplace Customers where you will be responsible for collecting monies owed in accordance with agreed payment terms. You will also monitor and manage Customer credit limits in order to minimise bad debts, whilst maintaining positive relationships for HSS.

A typical day:

• Contact customers by telephone, email or letter regarding the collection of debt in accordance with the company policies and procedures
• Record all action taken on an account utilising the Debt Management system, following up calls and actions as agreed with the customer.
• Work towards targets for cash collection to reduce outstanding debt exposure to the group.
• Identify issues preventing payment to terms and ensure actions are in place to resolve. This will involve speaking to HSS depots and other HSS departments.
• Build strong relationships with customers and internal colleagues to ensure excellent customer service.
• Reviewing customer accounts that are on stop due to unpaid invoices and/or breached credit limit and determining the appropriate decision that is in the best interests of HSS ProService Marketplace.
• Recommending accounts to be referred for a legal collection process.
• Represent the company and values of the business and portray a professional and business-like image to all customers, potential customers and other people you meet in the course of your work.

What you'll bring:

• Resilient and adaptable team player
• Excellent communication skills for customer contact via phone and email
• Record-keeping enthusiast for tracking account actions and follow-ups
• Adaptability to change and great time management skills

What you’ll get back:

Join a forward-thinking team that's committed to transforming how businesses operate, using the latest technology and a bold vision. If you're passionate about being part of an industry disruptor, this is the place to build your career.

• Your birthday each year as annual leave to spend how you want to!
• One day per year, you'll have the option to contribute to local voluntary work, an opportunity to give back to your community
• Training and development - you will get the opportunity to continuously further your career and opt in to courses suited to your role.
• Wellbeing and Healthcare support– you are the heart of our business, and we are committed to making sure you stay happy and healthy at work and at home.
• A culture of revolution; a chance to be a part of a pioneering change, by driving digital and technological changes to a traditional industry.
• Discounts and cashback on our perks site with a huge range of purchases including days out, restaurants, gym memberships, shopping and lots more.
• You will get the choice of other flexible benefits that work for you through our Benefits portal – you pick the benefits you want such as Critical Illness Cover, Cycle To Work, Holiday Buy Scheme and more

Different Perspectives, One Platform

We’re not all the same—and that’s what makes us stronger. We believe great ideas come from different people, different experiences, and different ways of thinking.

Whether you’re starting out, switching careers, or looking for your next big move—if you’ve got the skills and the drive, we want to hear from you.

Not sure you tick every box? That’s okay. We’d still love to hear from you. If you’ve got any questions, email us at ProCareers@hss.com and one of our team will be happy to help.