Instructional Designer

Instructional Designer (QSR / Operations Training)

Location: Remote/Hybrid in a main Steak n Shake
Market

Department: Learning & Development

Reports to: VP Training

Steak n Shake is seeking an experienced Instructional
Designer to create engaging, performance-driven training for our restaurant
and corporate teams. This role partners closely with Operations and
cross-functional teams to deliver learning that improves execution, guest
experience, and retention.

This position is ideal for a learning professional who
combines strong instructional design expertise with an understanding of quick-service
restaurant (QSR), retail, or hospitality operations.

Responsibilities

• Design
  and develop eLearning, instructor-led training, and job aids for frontline
  and leadership roles


• Apply
  adult learning theory and instructional design models (ADDIE, SAM)


• Align
  training with operational initiatives, menu changes, and promotions


• Develop
  and manage content in the LMS; incorporate video and interactive learning


• Evaluate
  training effectiveness using feedback, LMS data, and field metrics


• Partner
  with Operations to pilot, refine, and roll out training programs


• Visiting
  restaurants to observe operations, validate effectiveness, and gather
  feedback

Qualifications

• Bachelor’s
  degree in Instructional Design, Education, or related field, Master’s
  degree a plus


• 5+
  years instructional design experience (QSR, retail, or hospitality
  preferred)


• 5+
  years’ experience training frontline hourly teams and managers


• Proficiency
  (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise,
  Camtasia, Canva, Adobe, Vyond)


• Strong
  communication, project management, and stakeholder collaboration skills
  with proven ability to meet deadlines


• Data
  driven mindset with the ability to evaluate learning impact using
  Kirkpatrick type frameworks


• Knowledge
  of food safety standards, QSR standards, and hospitality principles

Additional Details

• You are
  in one of the following areas: Indianapolis, Cincinnati, Nashville, St.
  Louis, Atlanta, Tampa, Orlando


• Average
  5% travel for field observation, analysis, and implementation evaluation


• Passion
  for operational excellence and learner-centered design


• Role
  is fast-paced, operations-driven with high visibility and impact


• Opportunity
  to directly influence guest experience, team performance/retention

About Steak n Shake

Steak ‘n Shake is a classic American brand born on Route 66
in 1934. We are the creators of the Steakburger, extraordinary homemade
milkshakes, and famous beef tallow fries. We use higher quality
ingredients. We care about our people by proudly being the maximum wage
employer. We seek to lead in food quality and service and embrace leading
technologies such as Bitcoin. We are proud to be an American company.

#TBCorp