Member Services Representative

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Responsible for providing a judgement free atmosphere for our members while providing excellent customer service
• Responsible for maintaining an extremely clean atmosphere for all members to enjoy
• Interact with customers by telephone or in person to provide information about Planet Fitness products or services and rectify account concerns;
• Create rapport with customers that may lead to sales of new memberships or additional services or products.
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions and transactions recording details of inquiries or comments, as well as actions taken
• Resolve customers' service or billing concerns by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Able to service a variety of customers with various needs
• Contact customers to respond to inquiries;
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers;
• Ability to work in a group or team setting;
• Maintaining a clean work environment;

Qualifications / Requirements

Physical Demands

Availability