911 Dispatcher

Join Our Team

Position Title: Entry Level 911 Dispatcher

To view all salary ranges for the City of Peoria, please .

Tell me more…..

WILL YOU ANSWER THE CALL?

The Peoria Police Department Communications Section is the lifeline between our community calling for help and our officers who respond to their calls. We answer 9-1-1 and non-emergency calls and dispatch resources using state-of-the-art technology.

COME JOIN OUR TEAM!

We are seeking strong team players who effectively communicate, are proficient with advancing technology, and can multitask and quickly adapt to change.

ABOUT THE CAREER

Peoria Police Communication Specialists are cross trained as call takers and radio dispatchers. They answer emergency and non-emergency calls using a multi-line telephone and 9-1-1 systems. Responsibilities include receiving, processing, and dispatching calls for service and providing information to personnel. This position requires shift work, and all employees must be able to work nights, weekends, and holidays, as required.

Getting Started – The Hiring Process

• Submit an Application

Please visit our employment page to apply online.

• Testing Information

The CritiCall test is a computerized, pre-employment test measuring your typing speed and ability, along with underlying skills and abilities a person needs to be successful as a Police Communications Dispatcher. Below is a link with more information about the position and the CritiCall test.

• Interview

Applicants who pass the skills test will be scheduled for an oral board interview. Oral boards may also be conducted via Teams, if applicants are out of state.

• Open House Orientation

Applicants who pass the skills test will be invited to a mandatory Open House/Job Orientation. Dates are yet to be determined. This orientation will provide applicants firsthand information on a 911 Communications Center and the opportunity to meet other Communications Specialists. Applicants are welcome to bring spouses and/or adult family.

• Background Investigation and Polygraph

A thorough background investigation will be conducted on the most qualified applicant(s) for the position.

• Conditional Job Offer (CJO)

A conditional job offer is a preliminary offer of employment that depends on the applicant meeting certain requirements. A conditional job offer is not final until the applicant fulfills all the conditions and receives a final job offer.

• Medical Examination and Drug Screen

Applicants must pass a drug screen, vision and hearing tests. Eyesight corrected to 20/20 and hearing in both ears, not less than 40db.

• Psychological Screening

A battery of psychological tests shall be administered, and the tests will be evaluated by a licensed psychologist and used in conjunction with a personal interview to evaluate the applicant and determine their suitability for employment.

• Sit Along in the Dispatch Center

Each applicant will complete a minimum of a 2-hour sit-along.

• Final Job Offer (FJO)

The Chief of Police, based upon the results of the selection process and personal interviews, shall make the final hiring decision.

2024 Start Dates

Entry Level Communications Specialists – September 16, 2024

To view the full job description, work environment and physical demands, .

This list is intended for benefitted position and benefits are subject to change. Refer to the Personnel Administrative Regulations for current policy provisions and/or Memorandum of Understandings for PPOA, PFFA, COPPS, and AFSCME.

The City of Peoria offers the following benefits to eligible employee groups:

• Paid Holidays (12 days per year)
• Paid Vacation
• Paid Sick leave
• Personal Leave
• Bereavement Leave
• Arizona State Retirement System
• Public Safety Retirement System
  
• Deferred Compensation Program
  
• Major Medical insurance (PDF), Dental insurance, Vision and Basic Life Insurance Program
• BCBS Maternity Overview Flyer
• Optional Voluntary Life Insurance
• Short-Term Disability (PDF)
• Employee Assistance Program (PDF)
• Tuition Assistance Program (PDF)
• Optional Voluntary Roth IRA
• Direct Deposit
• Commuter Insurance
• Flexible Spending Account (FSA)
• Wellness Program